Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Languages
Timeline
Generic

RAJESH PILLAI

Kollam

Summary

  • High‐performing, strategic‐thinking professional with Diploma in Mechanical Engineering and over 16 years of experience in FES, Passenger Car, Heavy Commercial, Light Commercial and Small Commercial engines.
  • Focused on ensuring best warranty solutions and maintaining high customer satisfaction.
  • Excellent Analytical and communication ability to develop and present effectively.
  • Experience providing product and services information, and resolving any emerging problems customer might face with accuracy and efficiency.

Overview

18
18
years of professional experience

Work History

Field Warranty & Quality Analyst

Mahindra & Mahindra Ltd.
Zahirabad, Hyderabad
11.2014 - Current
  • M&M Ltd is a Leading Indian Automobile Company with its vast diversity in all vehicle segments across globe.
  • Achieve KPI's inline with Promise and Aspirations by-
  • Analyzing and resolving daily customer warranty complaints from field PAN India.
  • Extend Good Techincal support to Customer Care, Tekline and dealership team for critical concerns.
  • Prepare Monthly Warranty Dashboards and present to top management for Key pain areas and focus areas of product improvement, by Design or by Process, statistically.
  • Cross Functional Team work and Benchmark best practices from competitor segments to improve product quality thus meeting customer satisfaction.
  • Weekly meeting with CCM team and Monthly meeting with PAN India CCM's to understand area wise & dealership wise top common complaints and implement solutions for the same on top priority.
  • Provide solutions to Emerging Concerns by involving Plant team and Design Team to manufacture a product having good Reliability and Durability.
  • Reduce warranty cost by providing durable solutions.

Manufacturing Quality Control

VE Commercial Vehicles Pvt. Ltd.
Indore, Madhya Pradesh
05.2010 - 10.2014
  • Lead department to Zero non-conformance in external audits of ISO9001:2008, TS16949:2009
  • Leaded smooth implementation of BS3 & Genset in manufacturing with BIQ, work instructions & training to operators.
  • Implemented model wise KIOSK system in process for handling 202 variants of Eicher engines to maintain quality standards during manufacturing with variable parts.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Collaborated with production staff to establish and meet quality standards
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided technical support to production personnel.
  • Examined products for imperfections and defects.
  • Assisted in developing inspection and testing protocols.
  • Updated quality control records and reports.
  • Investigated customer complaints to take necessary corrective actions.
  • Recommended architectural improvements, design solutions, and integration solutions.
  • Recorded inspection and test results on data sheets.

Quality Assurance Engineer-Ford Engine

AVTEC Ltd.
Indore, Madhya Pradesh
04.2008 - 05.2010
  • Fixed identified issues to increase productivity and boost workflows.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Created successful test scripts to manage automated feature testing,
  • Produced and maintained technical documentation for project reference.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Fixed identified issues to improve workflows.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Partnered with leadership team to develop automation strategy and execution plan.
  • Achieved Zero Customer PPM for consistent 8 months & got new opportunity for other roles.
  • Achieved 99.91% Straight Pass Ratio.

Technical Trainee- New Engine Plant Installation

Mahindra & Mahindra Ltd.
Nagpur, Maharashtra
07.2005 - 03.2008
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to superiors.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Verified quality of deliverables and conformance to specifications before presenting to Superiors.
  • Prepare DCP, PFMEA, CP & SOP for executive flawless product throughout mfg.

Education

High School Diploma -

Chandrapur Polytechnic Chandrapur
Chandrapur, Maharashtra
06.2005

No Degree - 12th

Janata College
Chandrapur, Maharashtra
02.2001

Skills

  • Data Preparation and Mining
  • Prescriptive modelling for optimization and decision making
  • Data Visualization and presentation
  • Project Management process familiarity
  • Easy learning ability and highly proactive
  • Data Tracking
  • Product and Process Improvement Solutions & Execution

Skills

  • MS Office
  • SAP Basic

Accomplishments

  • Akraman Sanman 2008- M&M Ltd., Nagpur-FES
  • Successful Launch of BS3 & BS4 engines- VE Commercial Vehicles
  • Certified Launch Engineer- M&M Ltd., Zahirabad

Languages

Malayalam
Intermediate (B1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

Field Warranty & Quality Analyst

Mahindra & Mahindra Ltd.
11.2014 - Current

Manufacturing Quality Control

VE Commercial Vehicles Pvt. Ltd.
05.2010 - 10.2014

Quality Assurance Engineer-Ford Engine

AVTEC Ltd.
04.2008 - 05.2010

Technical Trainee- New Engine Plant Installation

Mahindra & Mahindra Ltd.
07.2005 - 03.2008

High School Diploma -

Chandrapur Polytechnic Chandrapur

No Degree - 12th

Janata College

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