RAJESH PILLAI
Kollam
Summary
- High‐performing, strategic‐thinking professional with Diploma in Mechanical Engineering and over 16 years of experience in FES, Passenger Car, Heavy Commercial, Light Commercial and Small Commercial engines.
- Focused on ensuring best warranty solutions and maintaining high customer satisfaction.
- Excellent Analytical and communication ability to develop and present effectively.
- Experience providing product and services information, and resolving any emerging problems customer might face with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Field Warranty & Quality Analyst
Mahindra & Mahindra Ltd.
Zahirabad, Hyderabad
11.2014 - Current
- M&M Ltd is a Leading Indian Automobile Company with its vast diversity in all vehicle segments across globe.
- Achieve KPI's inline with Promise and Aspirations by-
- Analyzing and resolving daily customer warranty complaints from field PAN India.
- Extend Good Techincal support to Customer Care, Tekline and dealership team for critical concerns.
- Prepare Monthly Warranty Dashboards and present to top management for Key pain areas and focus areas of product improvement, by Design or by Process, statistically.
- Cross Functional Team work and Benchmark best practices from competitor segments to improve product quality thus meeting customer satisfaction.
- Weekly meeting with CCM team and Monthly meeting with PAN India CCM's to understand area wise & dealership wise top common complaints and implement solutions for the same on top priority.
- Provide solutions to Emerging Concerns by involving Plant team and Design Team to manufacture a product having good Reliability and Durability.
- Reduce warranty cost by providing durable solutions.
Manufacturing Quality Control
VE Commercial Vehicles Pvt. Ltd.
Indore, Madhya Pradesh
05.2010 - 10.2014
- Lead department to Zero non-conformance in external audits of ISO9001:2008, TS16949:2009
- Leaded smooth implementation of BS3 & Genset in manufacturing with BIQ, work instructions & training to operators.
- Implemented model wise KIOSK system in process for handling 202 variants of Eicher engines to maintain quality standards during manufacturing with variable parts.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Identified and documented quality discrepancies for management to develop resolutions.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Resolved customer complaints by investigating problems and developing solutions.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Provided technical support to production personnel.
- Examined products for imperfections and defects.
- Assisted in developing inspection and testing protocols.
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions.
- Recommended architectural improvements, design solutions, and integration solutions.
- Recorded inspection and test results on data sheets.
Quality Assurance Engineer-Ford Engine
AVTEC Ltd.
Indore, Madhya Pradesh
04.2008 - 05.2010
- Fixed identified issues to increase productivity and boost workflows.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Created successful test scripts to manage automated feature testing,
- Produced and maintained technical documentation for project reference.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Fixed identified issues to improve workflows.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Partnered with leadership team to develop automation strategy and execution plan.
- Achieved Zero Customer PPM for consistent 8 months & got new opportunity for other roles.
- Achieved 99.91% Straight Pass Ratio.
Technical Trainee- New Engine Plant Installation
Mahindra & Mahindra Ltd.
Nagpur, Maharashtra
07.2005 - 03.2008
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to superiors.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Verified quality of deliverables and conformance to specifications before presenting to Superiors.
- Prepare DCP, PFMEA, CP & SOP for executive flawless product throughout mfg.
Education
High School Diploma -
Chandrapur Polytechnic Chandrapur
Chandrapur, Maharashtra06.2005
No Degree - 12th
Janata College
Chandrapur, Maharashtra02.2001
Skills
- Data Preparation and Mining
- Prescriptive modelling for optimization and decision making
- Data Visualization and presentation
- Project Management process familiarity
- Easy learning ability and highly proactive
- Data Tracking
- Product and Process Improvement Solutions & Execution
Skills
- MS Office
- SAP Basic
Accomplishments
- Akraman Sanman 2008- M&M Ltd., Nagpur-FES
- Successful Launch of BS3 & BS4 engines- VE Commercial Vehicles
- Certified Launch Engineer- M&M Ltd., Zahirabad
Languages
Malayalam
Intermediate (B1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Field Warranty & Quality Analyst
Mahindra & Mahindra Ltd.
11.2014 - Current
Manufacturing Quality Control
VE Commercial Vehicles Pvt. Ltd.
05.2010 - 10.2014
Quality Assurance Engineer-Ford Engine
AVTEC Ltd.
04.2008 - 05.2010
Technical Trainee- New Engine Plant Installation
Mahindra & Mahindra Ltd.
07.2005 - 03.2008
High School Diploma -
Chandrapur Polytechnic Chandrapur
No Degree - 12th
Janata College