RAJESH POTHURI

• Software Asset Management & Compliance
  Conducted in-depth analysis of licensed software acquisitions and renewals across business units by working with respective stakeholders.
  Ensured optimal utilization and cost-effectiveness while maintaining regulatory compliance with renewal procedures.
• Tool Performance & Optimization
  Performed health assessments on self-hosted and Azure-hosted tools.
  Recommended configuration enhancements to boost system performance and efficiency.
• Tool Lifecycle Management
  Led tool exploration, migration, validation, and decommissioning initiatives.
  Executed user cleanup and data sanitization to ensure smooth transitions and minimal disruption.
• Technical Support & Troubleshooting
  Provided end-to-end support for software applications, resolving issues to improve user satisfaction and operational continuity.
• Team Development & Knowledge Sharing
  Conducted training sessions for junior support engineers, sharing best practices and technical insights to elevate team performance.
• Customer Insight & Continuous Improvement
  Analyzed support trends and customer feedback to generate actionable insights, contributing to ongoing software enhancements.

• Managed and resolved incidents and service requests using the Assyst ticketing system, ensuring SLA compliance.
• Installed and troubleshot enterprise software (SQL Server, Oracle Client, HP UFT, LoadRunner, Informatica).
• Diagnosed and resolved hardware, network, VPN, and Citrix connectivity issues.
• Performed workstation refreshes and hardware upgrades based on business needs.
• Provided support for O365 and Microsoft applications; administered client-side Active Directory.
• Shared knowledge through documentation and KT sessions; mentored new team members.
• Contributed to process improvement initiatives and volunteered for team projects, delivering results on time.
• Communicated complex technical issues effectively across teams and management.
• Basic experience with Linux (Ubuntu) administration.

Company Overview: Client: Cognizant Technology Solutions, Hyderabad, INDIA

• Resolved service desk requests using the Remedy ticketing system, ensuring timely issue resolution.
• Installed and configured operating systems like Windows 7 and supported VMware-based virtual desktop environments.
• Provided end-user support for hardware/software issues, minimizing downtime and enhancing productivity.
• Managed IT inventory and performed compliance checks on IT assets in coordination with Asset Management.
• Installed, configured, and troubleshoot McAfee Antivirus Enterprise and HP network printers.
• Coordinated with vendors for hardware maintenance and facilitated client visits.
• Supported system upgrades and resolved network connectivity issues in collaboration with cross-functional teams.