Summary
Overview
Work History
Education
Certification
Area Of Expertise
Timeline
Generic
Rajesh PR

Rajesh PR

PMP| Six Sigma Green Belt
Bangalore

Summary

Senior Project Manager with over 16 years of experience in Strategy, Transformation, Project Management & Operations in Financial Services and Retail. Skilled in leading cross-functional teams to deliver projects on time and within budget. Adept and building strong relationships with stakeholders, notifying and mitigating project risks and optimising processes to achieve business objectives. Strong leadership, communication and problem-solving skills. Certified Prince2 Practitioner with a track record of successfully delivering digital transformation, organisational restructuring and process optimisation projects.

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Senior Manager

EY GDS
06.2020 - Current
  • Program & Delivery Lead at EY GDS, Engagement Management Services & Future of Work program within the Tax Service Line
  • The role focused on enabling EY’s clients to transform their business processes across a range of tax domains (direct, indirect & product tax) through the effective usage of tax technologies, data strategies and automation capabilities and support the delivery of Tax engagements to some of the largest global institutions across the Financial Services industry(including many FTSE 100 and Fortune 500 organisations) aligning to the strategies of the Sub Service Lines - Global Compliance and Reporting (US FSO & US BTC) and Tax Technology & Transformation

Manager

Amazon Development Center India
07.2017 - 06.2020
  • Led strategic game changer transformational functions; championing these initiatives in collaboration with various teams / stakeholders
  • Established roadmap for enhancing operations to achieve global service standards
  • Identified & replicated best practices across all functions for inculcating learning & sharing approach among all employees
  • Delivered process breakthrough improvements towards business excellence by adopting business process improvement techniques and ensuring quality compliance
  • Initiated & managed complex, departmental work by building governance model and driving continuous improvement in metrics, SLA and automation
  • Interacted & communicated with end clients for determining specific requirements and expectations; managed client expectations as an indicator of quality
  • Completed projects with competent cross-functional skills and ensured on-time deliverables within pre-set cost and durability parameters
  • Established project baselines; monitored & controlled projects with respect to cost, resource deployment, time over-runs & quality compliance to ensure satisfactory execution
  • Headed cross-functional projects through discovery and implementation of technology led solutions to lower costs and improve services
  • Strategically established & improved policies in line with the best practices
  • Drove the Quality Lead / Subject Matter Experts to achieve quality, improve process efficiency & minimize variation
  • Created the SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements
  • Assessed key metrics, process or control risk to inform product and program level risk assessment.

Assistant Manager

EY India LLP
04.2016 - 06.2017
  • Global compliance reporting is an integrated suit of Tax and Accounting services we provide to multinational clients managing their compliance and regulatory filings
  • Taking care of the complexity of regulatory affairs across multiple jurisdictions
  • Centrally managing the global compliance and reporting activities
  • Controlling the cost managing compliance across various countries
  • Supporting client facing teams in APAC in providing timely and accurate information of the engagement to the client headquarters
  • Monitor and control activities leading up to fulfilment of compliance and regulatory obligations of the clients by GCR professionals across countries
  • Monitor engagement status, issues and potential risks that can impact engagement
  • Provide situational analysis and solutions for mitigating issues & risks in an engagement.

Assistant Manager

TESCO HINDUSTAN SERVICE CENTRE
06.2014 - 03.2016
  • Lead a team of 50+ employees & 3 Team Leads to queries for Distribution Centers across Tesco UK
  • Establish Key Performance Indicators(KPI) in line with company goals
  • Drive continuous improvement to ensure processes are streamlined and leakages are fixed
  • Conduct regular business reviews with stakeholders
  • Responsible for business flow process improvement and implementation
  • Responsible for hiring and maintaining seat capacity
  • Conduct continual analysis and evaluation of strategic information (revenue, performance metric, productivity, talent planning across the team)
  • Effective collaboration with APAC counterpart to achieve our common goals
  • Enable training and development program to improve growth opportunities and build team capability
  • Responsible to maintain quality and customer service standards.

Lead Analyst

TESCO HINDUSTAN SERVICE CENTRE
02.2010 - 05.2014
  • Review performance on a weekly basis and help derive necessary action plans to improve / sustain performance
  • Coach and mentor staff and provide relevant feedback required
  • Support developing individual specific PDP aimed at providing the staff with the necessary learning to achieve their aspirational roles
  • Interacting with stakeholders on a daily basis to increase the efficiency of service
  • Spot opportunities to eliminate manual intervention and improve over ways of working
  • Ensure systems and processes are set up before depot goes live with transport management system.

Sr Officer Contact Centre

TESCO HINDUSTAN SERVICE CENTRE
11.2010 - 01.2012
  • Provide product related training to new hires & production agents
  • Manage the process updates and have a robust structure to keep the team updated
  • Reporting SLA's, analysis on deliverables such as the Turn Around Time, Customer Satisfaction.

Officer Contact Centre

TESCO HINDUSTAN SERVICE CENTRE
10.2008 - 10.2010
  • Supported new hires
  • Take high-end escalations, and make and receive outgoing and incoming calls
  • Monitor calls and handle feedback to the team.

Team Manager

JUMPSTART CONSULTANTS PVT LTD
03.2007 - 09.2008
  • Responsible to meet the monthly sales target
  • Handled a team of 10 Field officers
  • Meeting HNI customer and provide suitable Investment plans.

Education

Bachelor in Business Administration -

Bharathidasan University
Trichy, India

Certification

PMP

Area Of Expertise

  • Strategic Thinking
  • Project Management
  • Change Management
  • Leadership
  • Communication
  • Commercial Management
  • Financial Expertise
  • Operations Excellence
  • Business Development
  • Stake Holder Management
  • Quality, Risk & Governance
  • CI & Innovation

Timeline

Senior Manager

EY GDS
06.2020 - Current

Manager

Amazon Development Center India
07.2017 - 06.2020

Assistant Manager

EY India LLP
04.2016 - 06.2017

Assistant Manager

TESCO HINDUSTAN SERVICE CENTRE
06.2014 - 03.2016

Sr Officer Contact Centre

TESCO HINDUSTAN SERVICE CENTRE
11.2010 - 01.2012

Lead Analyst

TESCO HINDUSTAN SERVICE CENTRE
02.2010 - 05.2014

Officer Contact Centre

TESCO HINDUSTAN SERVICE CENTRE
10.2008 - 10.2010

Team Manager

JUMPSTART CONSULTANTS PVT LTD
03.2007 - 09.2008

Bachelor in Business Administration -

Bharathidasan University

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Rajesh PRPMP| Six Sigma Green Belt