Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Work Availability
Interests
Work Preference
Quote
BusinessAnalyst
Rajesh Rai

Rajesh Rai

Pune

Summary

Diligent and analytical individual with a strong foundation in financial regulations, knowledge of anti-money laundering practices and meticulous attention to detail to enhance the compliance operations of a reputable financial institution. Track record of implementing effective fraud prevention and detection strategies, and leveraged my skills in risk management, data analysis, and team leadership to safeguard the financial interests and reputation of a dynamic organization.

Overview

17
17
years of professional experience
2
2
Certification

Work History

Sr. Training Manager

Barclays
Pune
06.2023 - Current
  • Producing high-quality Training Guides as per procedure documents.
  • Hosting exceptional training sessions for the KYC team and other departments, if applicable.
  • Responsible for making appropriate changes in the training material as per changes in the procedures & guidelines (internal as well as regulatory) with Head of KYC
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Reported progress against planned activities to secure management support and achieve objectives.
  • Developed testing and evaluation procedures to drive effective outcomes.

Senior Training Consultant

NOVO Consulting
Delhi NCR
10.2017 - 05.2023
  • Lead the team of 5 trainers for the North zone area.
  • Evaluated the performance of 200 sales consultants in a period of two quarters.
  • Devised training programs to increase productivity by 10.4% per sales consultant.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Explained goals and expectations required of trainees.
  • Reduced customer complaints by 17% at overall area office level within a period of two quarters.
  • On-the-job training to ensure learning transfer.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.

Deputy Manager

Centum Learning Limited
Delhi NCR
07.2014 - 09.2017
  • Executed extensive training interventions to increase trained manpower percentage by 37% in six months.
  • Accessed skill gaps for specific channel partner manpower, then developed and delivered training courses to meet identified needs.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Liaised with team members and stakeholders to cultivate specific training programs for higher productivity.
  • Analyzed and reported performance data, translating findings into practical improvement actions.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Assisted with planning and developing company initiatives and projects.

Freelance Trainer & Sales Coach

Self
Patna
04.2012 - 10.2014
  • Organizations Trained: Channel partners of Maruti Suzuki, Hero Honda, Hyundai, Tata Motors, and various Small Finance Companies.
  • Delivered Personality Development Sessions for NCC cadets.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Process Advisor

Barclays
NOIDA
04.2010 - 03.2012
  • Acted as training liaison for all the units of my department at Barclays.
  • Responsible for coordinating and sharing information about upcoming training for employees.
  • Mentored new joiners at on-the-job training and helped them come up the curve.
  • Handled complaints, provided appropriate solutions within the time limits.
  • Handled online payments for Barclays Business customers.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Verified documents and analyzed data in response to queries regarding client applications.

Customer Care Specialist

Convergys India Pvt. Ltd.
Gurgaon
04.2007 - 03.2010
  • Conversion rate of 10.4% amongst the best on the floor.
  • Got 'Specialist' rank by continuously achieving the highest on parameters like: Number of Sales, Hours of login, No leaves, No customer complaints.
  • Reached among top consultants to get the highest number of sales.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Resolved problems, improved operations, and provided exceptional service.
  • Managed time efficiently to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Reached among the top consultants to get the highest number of sales.

Education

Master of Business Administration - Marketing

Narsee Monjee Institute of Management Studies (NMIMS)
Navi Mumbai
07.2022

Bachelor of Commerce (B.Com.) - Marketing

Dayalbagh Educational Institute, Agra, UP
Agra, UP
06.2002

Skills

  • KYC
  • AML
  • Risk & Control Management
  • Training & Coaching
  • Merchant Dispute
  • Fraud Operations
  • Leadership & Stake Holder Management
  • New Employee Training

Certification

  • Certification in Training and Facilitation, 08/01/15, Oscar Murphy Life Strategists Pvt. Ltd.
  • Certification in MAAP (Measuring Attitudes & Performance Potential), 10/01/15, Oscar Murphy Life Strategists Pvt. Ltd.

Timeline

Sr. Training Manager

Barclays
06.2023 - Current

Senior Training Consultant

NOVO Consulting
10.2017 - 05.2023

Deputy Manager

Centum Learning Limited
07.2014 - 09.2017

Freelance Trainer & Sales Coach

Self
04.2012 - 10.2014

Process Advisor

Barclays
04.2010 - 03.2012

Customer Care Specialist

Convergys India Pvt. Ltd.
04.2007 - 03.2010

Master of Business Administration - Marketing

Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Commerce (B.Com.) - Marketing

Dayalbagh Educational Institute, Agra, UP

Languages

Hindi
Native language
English
Proficient (C2)
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Health & Fitness

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CulturePersonal development programsWork-life balanceCareer advancement

Quote

"In order to Get More you need to Become More."

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Rajesh Rai