Hi, I’m
Rajesh Rai
Sr. Training Consultant
Noida, India
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Over 15 years of experience with 10 years in Learning and Development. Started as a customer care specialist moved to sales in the same company and being consistent achiever of 120% sales target for two years in a row. Excellent facilitation and online training delivery skills. STRENGH In depth knowledge of training evaluation and facilitation techniques.
Overview
20
years of professional experience
2
Certification
Work History
NOVO Consultancy, Mahindra & Mahindra AutomotiveNew Delhi, New Delhi
Sr. Training Consultant
10.2017 - Current
Job overview
- Lead the team of 5 Trainers for North zone area.
- Reduced customer complaints by 17% at overall area office level within a period of two quarters.
- Devised training programs to up the productivity by 12% per sales consultant
- Organized events to involve employee training practices and generate positive company feedback.
- Reduced customer complaints by 17% at overall area office level within a period of two quarters
- On the job training to ensure learning transfer.
Centum Learning, Tata Motors ProjectPatna, Bihar
Deputy Manager
08.2014 - 10.2017
Job overview
- Activated extensive training interventions to increase trained manpower percentage by 37% in six months.
- Training calendar preparation and execution as per the need analysis.
- Introduced new methods, practices, and systems to reduce customer complaints.
- Trained the channel partner internal instructors to conduct specific training programs.
- Accessed the skill gaps for specific channel partner manpower then developing and delivering training courses to meet the identified needs.
FreelancerPatna, Bihar
Trainer
04.2012 - 10.2014
Job overview
- Trained over 500 participants from channel partners of Maruti Suzuki, Hero Honda, Hyundai, Tata Motors and various Small Finance Companies.
- Delivered Personality Development Sessions for over 100 NCC cadets.
Barclays Shared ServicesGautam Buddha Nagar, UP
Deputy Manager
04.2010 - 03.2012
Job overview
- Handled complaints, provide appropriate solutions within the time limits
- Handled online payments for Barclays Business customers
- Booked profitable and best deals for exchange rates very high value payments
- Acted as training liaison for all the units of my department at Barclays
- Played an active role in participation in the product, process and personal development training
- Mentored new joiners at on the job training and help them come up the curve.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Convergys India Pvt. LtdNoida, UP
Customer Care ‘Specialist
04.2007 - 03.2010
Job overview
- Conversion rate of 10.4% amongst the best on the floor.
- Got the ‘Specialist’ rank by continuously achieving highest on parameters like: Number of Sales, Hours of login, No leaves, No customer complaints.
- Handled queries on American express card for activation.
- Reached among the top consultants to get highest number of sales.
- Developed strong communication and organizational skills through working on group projects.
NewspaperNew Delhi, New Delhi
News Sub Editor
01.2003 - 01.2007
Job overview
- Worked with various publications/newspaper and magazines as a freelancer reporter and sub-editor for a period of 3 years .
- Wrote news stories, developed leads and constructed headlines.
- Completed assigned pieces and developed independent stories.
- Established and maintained relationships with credible sources.
- Followed-up on leads for information regarding news and events.
Education
NMIMSMumbai
MBA from Marketing
02.2023
Bhartiya Vidhya Bhawan
Post Graduate Diploma from Mass Communication & Journalism
2003
Dayalbagh Educational Institute
B.Com. (Hons
2002
Skills
- Learning Strategies
- Manager Coaching and Training
- On-The-Job Training
- Training and Development
- New Employee Training
- Course Development
- Sales Leadership Development
- Process Evaluation and Enhancement
Certification
Certification in Training and Facilitation from Oscar Murphy Life Strategists Pvt. Ltd., Bengaluru (08/2015)
Certification in MAAP (Measuring Attitudes & Performance Potential) from Oscar Murphy Life Strategists Pvt. Ltd., Bengaluru (10/2015)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Training Consultant
NOVO Consultancy, Mahindra & Mahindra Automotive
10.2017 - Current
Deputy Manager
Centum Learning, Tata Motors Project
08.2014 - 10.2017
Trainer
Freelancer
04.2012 - 10.2014
Deputy Manager
Barclays Shared Services
04.2010 - 03.2012
Customer Care ‘Specialist
Convergys India Pvt. Ltd
04.2007 - 03.2010
News Sub Editor
Newspaper
01.2003 - 01.2007
NMIMS
MBA from Marketing
Bhartiya Vidhya Bhawan
Post Graduate Diploma from Mass Communication & Journalism
Dayalbagh Educational Institute
B.Com. (Hons
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