Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajesh Ramalingam

Assistant Manager - Data Operations
Bengaluru

Summary

Results-focused and proactive in planning day-to-day operations and solving service issues. Advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience
5
5
Languages

Work History

Assistant Manager - Data Operations

Nielsen
01.2021 - Current
  • Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
  • Oversee real-time intraday monitoring to ensure service levels and KPIs are met.
  • Managing cross-functional or international teams
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed diverse Client Service projects in various markets such as the US, UK, Belgium, Netherlands, Spain...
  • Ensuring in delivering quality services to clients and the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
  • Maintain a client service orientation
  • Manage day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects
  • Oversee day-to-day operations and ensure that team members follow defined procedures & comply with quality requirements
  • Collaborate with Product team, Tech team and IT team to maintain and enhance AI tool performance
  • Rework on process framework based on client requirements and the needs of the project
  • Managing operational updates and escalation issues by providing guidance in a timely manner to the team members
  • Ensuring optimum resource utilization and providing monthly performance feedback
  • Currently handling 120 analysts, 6 TLs, 12 Senior analysts & 17 SMEs
  • Assigned, aligned & worked projects of Client Service for different regions across the markets(US, UK, Belgium, Netherlands, Spain, Italy, France, Japan & DACH)
  • Understand and implementing all internal processes like managing processing team, operations team, Client Service teams etc
  • Served as primary contact to Mid level client contacts on ad-hoc analyses and understand and respond to queries on content, basic data issues/questions, report generation, etc
  • Directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
  • And perform quality checks on all reports for alignment to request, accuracy and correctness
  • Building dashboards to generate and visualize key insights from data such as Project Delivery Tracker, Quality, Employees performance and etc.. Using Google Studio, MS Excel & Power BI reporting tools
  • Analyze business performance data and forecasted business results for upper management
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Led associates in the implementation of plan adjustments that are in response to daily and weekly KPI results.
  • Ensured client satisfaction by overseeing the daily operations of multiple client teams and managing interactions through email, phone, or in-person meetings.
  • Analyzed root cause and formulated action steps to resolve critical customer issues and new situations
  • Ensuring DE&I for inclusive performance and growth
  • Conduct team meetings to ensure expedient communications of relevant information are cascaded to the team. Schedule and organize team activities
  • Creating Reports & Dashboards as per the business requirements
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • implement shift bids and rotations in compliance with labour laws and company policies
  • Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.

Team Leader - Operation

Repucom
01.2018 - 01.2021
  • Participated and led over 200+ projects in 3 years while working closely with management
  • Identified improvement opportunities to effectively meet business needs
  • Integrated standardized tools and templates to streamline cross-functional project management
  • Synthesized multiple sources of data and large data sets to develop reports, tools and metrics
  • Created detailed reports that documented findings and presented recommendations to senior leadership
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements
  • Developed dashboards to track productivity and expedite remediation of issues
  • Ensuring timely deliveries are managed by team leaders and the team by maintaining optimal output and managing operational updates
  • Collaborated with other departments to coordinate activities related to operations management
  • Organized special events such as conferences or workshops aimed at enhancing organizational performance.

Senior Analyst - Operation

Repucom
01.2016 - 01.2018
  • Manage day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects
  • Perform Data-Validation for the reports being delivered
  • Manage analysts and SME on their daily login-hours, quality and TAT
  • Attendance and leave management

Education

BBA -

2nd PUC - undefined

Six Sigma - Green Belt - undefined

Alison

Diploma in Operations & Supply Management - undefined

Alison

Google Project Management - undefined

Google

LEAD Program - undefined

Wiilow & Puddifoot

BOOST Program - undefined

Wiilow & Puddifoot

Mental Health First Aid - undefined

MHFA

Time Management - undefined

Skills

  • Effective management of teams and projects
  • Effective stakeholder engagement
  • Effective team leadership
  • Operations management
  • Team management
  • MS Excel and Power BI
  • Data reporting and visualization
  • Operational service delivery
  • Employee performance evaluation
  • Employee training and development
  • Team engagement initiatives
  • Task delegation
  • Team building

Timeline

Assistant Manager - Data Operations

Nielsen
01.2021 - Current

Team Leader - Operation

Repucom
01.2018 - 01.2021

Senior Analyst - Operation

Repucom
01.2016 - 01.2018

2nd PUC - undefined

Six Sigma - Green Belt - undefined

Alison

Diploma in Operations & Supply Management - undefined

Alison

Google Project Management - undefined

Google

LEAD Program - undefined

Wiilow & Puddifoot

BOOST Program - undefined

Wiilow & Puddifoot

Mental Health First Aid - undefined

MHFA

Time Management - undefined

BBA -

Similar Profiles

CREATE PROFILE
Rajesh RamalingamAssistant Manager - Data Operations