Rajesh Ranjan

• As a first employee of the ''startup'' organization Perpule, I have performed on multiple role as per their requirement and gained amazing experience in Innovation & entrepreneurship.
• Completed and submitted monthly and yearly sales reports to support executive decision making.
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Empowered and led driven sales team to build product awareness and exceeded revenue targets.
• Reduced average contract expenses by 30% through aggressive negotiations with vendors.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 135-member operations team with related direct reports.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than 4.3cr in new business per year.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Supported customers via telephone, email and at sites to handle escalations and product concerns.
• Engaged employees in business processes with positive motivational techniques.
• Kept stakeholders up-to-date on details pertaining to client projects.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Vertical Managed: Digital Corporate Cafeteria solutions, Retail Billing solution POS, APP Sales & Operations.

Client Onboarded & Handling: Infosys, LTI, CGI, Vertusha, Odessa, Udaan, Tech Mahindra, PWC, Big Bazaar, Hypercity, Vishal mega mart, Namdhari, Curefit, Shopperstop, 24seven, Spar India, More megastore.

• Trained and defined SOP for the new executives as per the Rules and Regulations of IRDA
• Led the team of 17+ members and proven growth of 30% within the first quarter.
• Job has some variety in terms of customer contact and needs.
• Incumbent follows well-established store practices and procedures.
• Develop in-depth knowledge of Implant Directs motor insurance via successful completion of Sales Effectiveness training program, and utilize this knowledge to successfully lead Sales Support operations.
• Learned a lot about all kind of insurance policies and benefit of it.
• Delivered sales worth of ₹3.8 crores in a month.
• Responsible to achieve the set target for the online sales of Motors insurance as per the IRDA guidelines.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Achieved and exceeded sales goals for 3.8cr per month.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

• The real-estate sales e.g. Apartment, Villa, Land, individual house by calling a customer who all are visited the site recently or left the call back request for any property deal.
• Used the lead data tool, CRM to get the customer/visitor details for call and sales further.
• Reporting to team leaders on daily basis with proper sales and target reports.
• Achieved always target set by team leader on a daily basis.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.