Rajesh Ravi
Logistics & SCD Executive
Tiruppur
Summary
Experienced and detail-oriented Logistics and Supply Chain Analyst adept at assessing the needs of business stakeholders and efficiently managing order flows with expert precision. Possessing exceptional client relationship and support skills, dedicated to ensuring seamless operations and customer satisfaction. Talented Logistics Specialist with a hardworking and detail-oriented approach to keeping goods flowing efficiently. Extensive knowledge in coordinating both inbound and outbound schedules, highly organized and forward-thinking, consistently striving for optimal outcomes.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Specialist
Maersk GSC
06.2024 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Analyze the root cause of shipment issues, advise resolution to customer inquiries.
- Assist and work closely with cross-functional teams, i.e., sales and Tender team, in the development of RFQ process flow.
- Proactively working on drafts, RFI, and RFP to respond to stakeholders' questionnaires on or before TAT.
- Handling complex shipments, i.e., reefer, DG, and OOG cargos, and ensure delivery at destination.
- Maintain the NPS net promoting score, which customers rated based on the resolutions.
- Reaching out to appropriate logistics and service SMEs regarding populating RFI responses.
- Following Compliance team to initiate the NDA signature and approval process.
- Reaching out and obtaining Supply Chain Security form and Code of Conduct certificates required for customer requirements.
Strategic Sourcing Analyst (Logistics and SCD)
GEP
11.2022 - 06.2024
- Timely checking and updating of status of shipments to stakeholders, from discharge to return of empty containers.
- Devised strategies to streamline supply chain operations, reduce expenses, and lead to cost optimization.
- Suggested improvement to optimizing spending and improving supply chain process, incorporating asset utilization.
- Analyzing and evaluating project bucket financial spend consolidation and reporting figures to stakeholders on a monthly basis, as well as presenting exact figures to clients every quarter.
- Sourcing suppliers as per stakeholder requirements, gathering and collecting the data from primary and secondary sources.
- Have to negotiate vendors like payment terms, quotes, and lead times, and conducting Tenders analyze the RFP, RFQ flows.
- Evaluate suppliers through conducting tender and analyzing supplier based on tender quote (QST), outputs, and other TCM process, then deliver presentation to stakeholders.
- Analyzing financial risk factor projects and working with cross-functional team colleagues, and rectifying errors to ensure optimization and risk-free delivery.
- Initiate contract and SLA's process and follow up with suppliers regarding any kind of contract, amendment, and addendum.
- Reach out to suppliers and request invoices and rate card tariffs, and document them in the SharePoint folder to evaluate spending consolidation of the project.
- Checking contract on a monthly basis for the purpose of forecasting and eliminating risk factors by analyzing legal terms, CPI Indexation, lead time, and payment terms.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
Customer Service Specialist
Airlift Transpacific Freight Forwarding Pvt Ltd
02.2022 - 10.2022
- Coordinate with vendors, stakeholders, SSL, CHA, terminals, CFS, truckers, and warehouse for ensuring smooth delivery of cargo reaches its destination.
- Responsible docs follow-up B/Ls, packing lists, invoices, Arrival notice, CBP doc, D.O., P.O., and EIR, and record docs for future review.
- Support and raise the level of customer satisfaction to make the customer use various services of the firm for a greater number of their future shipments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with consignment to help with retention and drive sales.
- Follow up with the finance department to check for any outstanding payments, as well as build rapport relationships with clients and stakeholders, and maximize efforts to collect payment at the earliest.
- Handling complex situations by analyzing them from all possible angles and choosing the best one in order to save both cost and time.
- Being proactive in predicting the constantly fluctuating market situation of various shipping lines, in order to negotiate with them for the best possible rates.
- Advising rates to salesperson as per their requisition.
- Managed over 50 calls per day.
Process Executive
Cognizant Technology Solutions
09.2021 - 02.2022
- Have to acquire and maintain the data for future review, which will lead to process effectively.
- Sourcing the data, both primary and secondary, and documented in SharePoint folder, respectively.
- Led methodology development to outline basic process parameters for operations.
- Must have to complete 180 counts per day.
Education
MBA - Logistics Management
DR.G.R.Damodaran Academy Of Management
Coimbatore, Tamil Nadu 06.2019 - 07.2021
Skills
Power BI
Excel
Presentation
Sap Ariba
Sap Fiori
Salesforce
Strategic and financial planning
Certification
11/01/19, Tally ERP.9
Languages
Tamil
English
Upper intermediate
Timeline
Specialist
Maersk GSC
06.2024 - Current
Strategic Sourcing Analyst (Logistics and SCD)
GEP
11.2022 - 06.2024
Customer Service Specialist
Airlift Transpacific Freight Forwarding Pvt Ltd
02.2022 - 10.2022
Process Executive
Cognizant Technology Solutions
09.2021 - 02.2022
MBA - Logistics Management
DR.G.R.Damodaran Academy Of Management
06.2019 - 07.2021