Rajesh Roy

• Improved customer service quality by implementing staff training programs and streamlining front desk procedures.
• Enhanced guest satisfaction with prompt resolution of complaints and proactive communication.
• Conducted regular performance reviews for team members, providing constructive feedback and career guidance.
• Handling Channel Manager STAAH
• Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
• Managed event logistics, ensuring seamless execution of weddings, conferences, and special events.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.

• Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
• Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
• Participated in developing marketing strategies aimed at attracting more customers while retaining existing ones.
• Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
• Coordinated closely with the sales team on promotional strategies, resulting in increased occupancy rates and revenue generation.
• Created, prepared, and delivered reports to various departments.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed senior-level personnel working in marketing and sales capacities.
• Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
• Performing night audit.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
• Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
• Ensured compliance with safety regulations and emergency procedures for both employees'' well-being as well as guests'' security within the premises.
• Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
• Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
• Developed strong relationships with corporate clients, securing repeat business for the hotel.
• Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
• Handeling Channel Manager STAAH

• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Performing Night Audit
• Resolved problems, improved operations and provided exceptional service.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Performing Night Audit / High Balance / Cancellation / No-Shows.

• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfactionscores.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.

Handling check-ins and check-outs.

Updating GRCs and C-Forms.

Handling telephone and baggage assistance.