Hi, I’m
Rajesh Sahu
Senior Operations Executive
NEW DELHI
Summary
To work for an organization that offers for career growth and a chance to achieve goals through persistence and hard work where I can utilise my current skills and potential for organizational as well as personal growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
years of professional experience
3
years of post-secondary education
2
Languages
Work History
CROMA RETAIL INDUSTRY
Job overview
- Doing all work on SAP/UNIWARE software
- Packing and manifesting the product on these software
- Creating and closing of manifests
- Managing all the details of office work on excel
Instakart Services Pvt Ltd
Operations Executive
11.2021 - Current
Job overview
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Janalakshmi Finance Limited
Customer Relationship Officer
11.2015 - 02.2019
Job overview
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
CBSE
10th
CBSE
12th
Allahabad University Uttar Pradesh
Graduate Certificate from Arts
07.2023
Skills
Basic Knowledge of computer
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Data Entry
Analytical and Critical Thinking
Personal Information
- Father's Name: Mr. Jagdish Sahu
- Date of Birth: 10/28/96
- Nationality: Indian
- Marital Status: Married
Job Profile
- Doing all work on ERP/Bifrost-UI software
- Packing and manifesting the product on these software
- Creating and closing of manifests
- Managing all the details of office work on excel
Timeline
Operations Executive
Instakart Services Pvt Ltd
11.2021 - Current
Customer Relationship Officer
Janalakshmi Finance Limited
11.2015 - 02.2019
CROMA RETAIL INDUSTRY
CBSE
10th
CBSE
12th
Allahabad University
Graduate Certificate from Arts
Current