MS Office
Rajesh Sainath
Consulting Project Manager
Chennai
Summary
Spearheading sustained organizational growth in dynamic environments by establishing actionable solutions, building employee value, driving vision and achieving critical strategic goals; targeting top level assignments in Project Management & Operations Management with a leading organization of repute.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Consulting Project Manager
Mastech Infotrellis Pvt. Ltd
Chennai
12.2021 - Current
- Simultaneously led two large scale projects, designed new projects with timelines, budgets and scope of work plans.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Increased profits by 20% through effective client engagement and by increasing client satisfactions by 32%.
- Collaborated with junior project managers to build lean training infrastructure for all employees involved in project workflow. Cut costs by 19%
- Participated in agile feedback processes to ensure high-quality work and project control.
Operations /Senior Project Manager
Sutherland Global Services Pvt. Ltd
Chennai
12.2003 - 11.2021
- Creative and multi-disciplinary executive with experience of nearly 18 years in end-to-end Project and Operations Management, Periodic Audit Management, Risk Management in B2B and B2C clients & Process Excellence; expertise in managing overall functioning of processes & implementing processes in line with the preset guidelines across the sites.
- Played key role in the development of annual budgets, operational standards, and strategic business goals; successfully implemented policy, planning, and strategy to improve revenue by 35%.
- People manager; guided team of 200+ employees, ensuring consistency across policies, procedures, and operating standards in assigned territory.
- Impeccable success in managing Projects and Operations involving resource planning, in-process inspection, and coordination with internal departments & external customers.
- Recognized for leadership excellence through administering the performance of a multi-skilled workforce and conceptualizing need-based training programs to enhance their efficiency & productivity.
- Steering the successful roll-out of process/transitions while defining scope, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies, evaluating risks as per preset budgets
- An Innovative Leader with entrepreneurial initiative and vision who drives revenues and manages rapid growth profitably with a focus on building a strong corporate culture
Customer Service Executive
MMC Infotech Services Pvt. Ltd
Chennai
12.2000 - 12.2003
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
Education
Bachelor of Commerce - Commerce And Financial Accounting
University of Madras
Chennai 04.1997 - 04.2000
Skills
Strategic Business Planning & Execution
Accomplishments
- Achieved Platinum Standard Program by meeting the critical metrics with accuracy and efficiency.
- Collaborated with team of 35 in the development of Project Neuron in the healthcare domain.(Offshore & Onsite).
- Best Support Staff – Extra Miler for Hiring 300+ Consultants, 2018-20 across 5 LOBs.
- Recognized for successful action plan for bottom players on Net Promoter Scores and played a significant role in increasing the NPS to 75.00% from 67.00%, 2014-15
- Built 2 new project teams by successfully completing all human resource and support functions. Merged 4 project teams to ensure consistency in work.
- Successfully met all project deadlines for 4 years in a row.
Affiliations
- Project Management Institute
Software
Project Management Tools
ServiceNow
Hubspot
Timeline
Consulting Project Manager
Mastech Infotrellis Pvt. Ltd
12.2021 - Current
Operations /Senior Project Manager
Sutherland Global Services Pvt. Ltd
12.2003 - 11.2021
Customer Service Executive
MMC Infotech Services Pvt. Ltd
12.2000 - 12.2003
Bachelor of Commerce - Commerce And Financial Accounting
University of Madras
04.1997 - 04.2000
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