RAJESH SANKA
Hyderabad
Summary
Hardworking employee with strong customer and client relationship management skills. Demonstrated ability to multitask and manage time effectively. Primary focus on providing exceptional customer experiences. Consistently meets company needs through organized and consistent practices. Excels under pressure and thrives in adapting to new situations and challenges. Strives to enhance organizational brand.
Overview
2
2
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Excutive International Verification Department
The Dollar Business Company
11.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
Technical Advisor I, Customer Service
Concentrix
11.2023 - 06.2024
- Developed and implemented marketing strategies to drive sales growth
- Gathered customer feedback on product performance and service quality
- Responded promptly to customer inquiries regarding products or services
- Attended regular training sessions to stay up-to-date on company policies and procedures
- Performed administrative tasks related to sales operations such as filing documents
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
MBA(Diploma) - Business Administration
University of Roehampton
London, United Kingdom 09.2024
SSC - undefined
Gurukul Vidhyapeeth High School
Higher Secondary - undefined
MASTERMINDS JR.COLLEGE
BSC.HOTEL&CATERING MANAGEMENT - undefined
SRM UNIVERSITY
Skills
customer service
multitasking
time management
working under pressure
adapting to new situations
Business analyst
Business Management
Excellent presentation
Compliance requirements
Relationship Building
Client Engagement
Training and mentoring
Strategic Planning
Certification
Completed 4 months of training (IET) training in riu hotels and resorts, MAURITIUS COUNTRY
Extra-Curricular Activities
Certified by nso as district first in NSO Examination Awarded prizes for Badminton in Inter-class Competition in School Member of SRM cricket team
Timeline
Excutive International Verification Department
The Dollar Business Company
11.2024 - Current
Technical Advisor I, Customer Service
Concentrix
11.2023 - 06.2024
SSC - undefined
Gurukul Vidhyapeeth High School
Higher Secondary - undefined
MASTERMINDS JR.COLLEGE
BSC.HOTEL&CATERING MANAGEMENT - undefined
SRM UNIVERSITY
MBA(Diploma) - Business Administration
University of Roehampton