Rajesh Shah
Assistant Manager IT
Pune
Overview
18
18
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Manager Support IT
CCS Computers Pvt Ltd
Pune
05.2016 - Current
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
Remote Support Engineer
PCS Technology Ltd
Pune
11.2014 - 04.2016
● Installation, configuration, administration and maintenance of desktops and laptops.
● Updating and maintaining process documentation.
● Antivirus Support
● Maintaining and troubleshooting of Network.
● Maintaining case details
● Worked on BMC Remedy Tools for Incidents Managements.
● Taking ROI calls from International user and get resolved within the given timeslots.
● Remedy tools used to manage the incidents on priority.
● Worked on 24/7 slot and get maximum calls resolved using BMC Remedy Tools.
● Generating Incidents Report and sharing to Managements.
System Administrator
HCL Services Ltd
Pune
11.2012 - 10.2014
● Installation, configuration, administration and maintenance of desktops and laptops.
● Synology Backup management
● MS Lync
● Maintaining and troubleshooting of Network.
● Managing Wi-Fi.
● Managing Hard Disk Encryption (Symantec Drive Encryption).
● Managing Antivirus.
FMS Engineer
HCL Infosystems Ltd.
Pune
06.2010 - 10.2012
● Installation, configuration, administration and maintenance of desktops and laptops.
● Providing L1 & L2 supports.
● Handling administration of SIEMENS makes SIMATIC Filed PG at UltraTech Cement Ltd.
● Maintaining and troubleshooting of Network.
● Configuration and troubleshooting of MS Outlook 2010 & 2007.
● Responsible for complete project including requirements determination, technical planning, In Barnburner Ltd.
● Installation of company software’s. (SAP etc.)
● Remote Support
● Updating and maintaining process documentation.
Education
MCA - Computer Application
05.2005 - 11.2008
BCS - Computer Science
06.2001 - 05.2004
Microsoft Certified - Microsoft Windows
05.2003 - 06.2014
ITIL V3 - ITIL V3 Certified
03.2015 - 04.2015
Timeline
Assistant Manager Support IT - CCS Computers Pvt Ltd
05.2016 - Current
Axcello - ITIL V3, ITIL V3 Certified
03.2015 - 04.2015
Remote Support Engineer - PCS Technology Ltd
11.2014 - 04.2016
System Administrator - HCL Services Ltd
11.2012 - 10.2014
FMS Engineer - HCL Infosystems Ltd.
06.2010 - 10.2012
Dr.Moonje Institute of Management - MCA, Computer Application
05.2005 - 11.2008
MCITP - Microsoft Certified, Microsoft Windows
05.2003 - 06.2014
MGM College - BCS, Computer Science
06.2001 - 05.2004