RAJESH SHARMA
Hotel General Manager
Shimla
Summary
To Embark on a career which can give growth to perform and excel. I would eventually like to be a part of a core team in professional organization. I believe that my background along with my enduring perseverance, cool temperament and ability to think rationally will let me contribute meaningfully to the organization while achieving my long term career objectives. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Hotel The Horizon
Shimla
- Currently Working from July 2021 with pre-opening
- Project of 25 rooms initially starts with 14rooms, one restaurant 100cover, barover, open terrace 250cover, banquet hall 400 capacity, open lawn till 2000 pax.
General Manager
Nishuraj Resort
Sirsa, Haryana
05.2018 - 05.2021
- Erica group of hotels
- 51 Keys, One Multi-Cuisine Restaurant 120cover, one small hall 150pax, one kitty hall 40pax, one hall 350pax, one big hall indoor capacity100, one open lawn pax 2000, one small lawn500pax capacity
- Two open terrace each capacity 100 pax
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Gym, Swimming Pool.
Manager
Alokik Resort
Manali
09.2017 - 04.2018
- Manali (H.P.) now under orchid group of hotels Resort, with pre-opening.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Front Office Manager
Hotel Best Western Country Woods, Keys, One Multi Cuisine Restaurant
06.2015 - 08.2017
- Bar, Two Kitty Hall, Three Banquet
- Hall, One Marriage Palace, Two Marriage Lawns, Gym, Pool and Spa.
Front Office Executive
Country Inn, Keys
05.2014 - 05.2015
- Suites by Carlson Bathinda
Front Office Supervisor
Ramada Jalandhar City Centre, Keys
Jalandhar
07.2012 - 04.2014
Front Office Assistant
Timber Trail Heights / Moksha Himalaya Spa Resort
10.2010 - 06.2012
- BSc.H.M & Tourism3 year’s degree from
- Shimla from Heritage
Institute of “Hotel
01.2007 - 01.2010
- Management and
- Tourism”, under (PTU) 70.00%
- Key Learning Areas
- Front Office Operations, House
- Keeping, Food and Beverage
- Service.
Skills
REVENUE MANAGEMENTBUDGETING & COSTCONTROLQUALITY CONTROLCUSTOMER SATISFACTIONYIELD MANAGEMENTTEAM LEADERSHIPSECURITY / LOSS &PREVENTIONHEALTH, HYGIENE & SAFETYStrategic Management: Developing strategy to exceed revenueBudgets, increase footfalls through Brand loyaltyprograms, OrganizeMonthly food festivals Banquet schemes Managing the overallInfrastructure as well as facilities stabilizing, renovating as well asExpanding the restaurants for profitable operations includingBudgeting/ marketing Administering financial operations ensuring theEffective utilization of Surplus funds in profitable investments forHigher returns and minimum Liquidity position; ensuring dailyMonitoring of stores, purchases, cash–Credit vouchers, commissionsAnd so onGeneral Management: Ascertaining & ensuring smooth operationsIn all departments of Hotel & Resort for optimum revenueGenerations, monitoring Expenditure strictly in all operationalDepartment, budgeting for consumables & manpower Attending dailyMorning meetings with HOD’s to work on queries & Feedbacks, alongWith job allotments Keeping a close check on minimum par stock inStores for effective material management & development; ensuringThe compliance of the hotel for All statutory safety norms involvingGuest & staff safety including food safety and hygiene standardsGuest/Client Satisfaction: Ensuring maximum guest satisfaction by closelyInteracting with guests to understandtheir requirements & customizing products &Services to their needs; strategizing policies & procedures in the operating systems andTraining and motivating the front line staff to deliver 100% guest Satisfaction ReviewingInterpreting the market trends and client feedback to attune business strategiesPeople Management/ Training: Managing administration, staffing, recruitmentPerformance review and appraisal; identifying & imparting appropriate training, serviceExcellence and teamwork as well as supporting service staff so as to attain serviceExcellence & teamwork Organizing and conducting practical & theoretical trainingPrograms, to enhance skills & motivationalLevels of medium to large sized teamsCOMPUTER KNOWLEDGESoftware/Application includeMS office, InternetExplorer, MSWord, MS ExcelOutlook expressIT SkillsPMS SoftwareOpera 05 Version &Prologic Wish netIDS 04, Host
Additional Information
- I hereby declared that all the above-mentioned details are true to the best of my knowledge and belief
- Place: Shimla Date:../……./…….
- Rajesh Sharma,
Timeline
General Manager
Nishuraj Resort
05.2018 - 05.2021
Manager
Alokik Resort
09.2017 - 04.2018
Front Office Manager
Hotel Best Western Country Woods, Keys, One Multi Cuisine Restaurant
06.2015 - 08.2017
Front Office Executive
Country Inn, Keys
05.2014 - 05.2015
Front Office Supervisor
Ramada Jalandhar City Centre, Keys
07.2012 - 04.2014
Front Office Assistant
Timber Trail Heights / Moksha Himalaya Spa Resort
10.2010 - 06.2012
Institute of “Hotel
01.2007 - 01.2010
General Manager
Hotel The Horizon