Rajesh Sharma
Head IT Infrastructure and Service Management
New Delhi
Summary
Dynamic IT professional with a proven track record of driving organizations toward excellence in IT deliverables and services. Expertise in enhancing customer experiences while ensuring competitiveness in rapidly evolving technological landscapes. Committed to leveraging innovative solutions that provide a strategic edge and foster sustainable growth. Passionate about aligning technology initiatives with business objectives to achieve measurable results.
Overview
20
20
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Head IT - Infrastructure & Service Management
DHL Supply Chain India Pvt. Ltd.
04.2020 - Current
- IT Infrastructure solution designs for customers .
- IoT and OT technologies rollout and support from IT perspective.
- Managing the country Telecom, MDM & Operational Devices Space.
- Contributing to the cost cutting by improving the country BU P&L through effective usage of IT infrastructure & Services.
- Part of core BCP team for Country.
- Overseeing IT operations & project implementations by strategic planning.
- Introducing use of modern tools like Power BI to have a real time visibility of project status & for inventory management.
- Management of country BU's huge IT Pool inventory.
- Led the ITGC Audit for India with International Internal Auditors in 2018 & got marked as having adequate controls in place.
- Leading digital transformation along with other relevant key stakeholders
- Leading India's IT Procurements & Stakeholder Management.
- Representing the country for the Digital Work Space Program like Office 365, NGWS, SharePoint Migration amongst the APAC regional & Global forums.
- Reviewing the SLA's, MSA's & NDA's along with other functions like Finance and Legal, etc.
Regional Manager IT-Infrastructure & Service Management
DHL Supply Chain India Pvt. Ltd.
08.2016 - 03.2020
- Actively working with IT Customer Solution team on solutions to be provided for all sector customers.
- Managing End user computing for North & East India directly and supporting West also (Except South).
- Managing IT infrastructure for all warehouses and offices of DSC India for all regions (PAN India) an asset base of 10000+ and close to 14000 users.
- Supports the consolidation of local IT infrastructures in line with the global strategy.
- Manage relationships with service/application suppliers-monitor provider performance and ensure that agreed service levels are being met.
- Manage the SAM (software asset management) for country and liaise with regional team (Singapore) on compliance on monthly basis.
- Ongoing assessment of the skills and competencies within the Service Management Support Team- ensuring training and development plans are in place to address any gaps/needs.
- Managing Thin Client procurements and Implementations across country.
- Manage telecom requirements (SDWAN, MPLS infra, ILL and Data cards) for country.
- Contribution to improving the country business unit P&L through effective usage of IT infrastructure and services.
Zonal Head - IT
Mahindra & Mahindra Financial Services Ltd.
11.2014 - 08.2016
- Driving New IT Rollout Initiatives.
- Zonal Responsibilities - Managing 10 regions.
- Managing & leading a team of 45+ IT support staff and 5 Regional Managers.
- Handling 4000+ users and assets.
- Engaged in budget exercises.
Regional Head - IT
Mahindra & Mahindra Financial Services Ltd.
04.2010 - 10.2014
- Regional responsibilities of IT Infrastructure & End user services.
- Manage service SLA's/OLA's and maintain good relationship with suppliers and vendors.
- Manage Telecom requirement.
- Team Management & Development.
Assistant Manager IT
Mahindra & Mahindra Financial Services Ltd.
03.2007 - 03.2010
- Started Managing and expanding branch infrastructure for Mahindra Finance for Himachal State.
- Support responsibilities expanded to Punjab and Jammu and Kashmir gradually.
- This included setting up new branches and equipping with all required IT Infrastructure.
- Manage service SLA's/OLA's and maintain good relationship with suppliers and vendors.
- Support the consolidation of local IT infrastructures in line with the global strategy.
- Manage telecom requirement.
- Ensure on time support for and monitor support activities on daily basis.
- Users training and satisfaction.
Customer Success Engineer
HCL Infosystems Ltd.
07.2005 - 02.2007
- In the beginning of career, witnessed the era of digital footprints and banking system of India going digital.
- Participated in Chandigarh and nearby areas core banking system deployment for major banks in nearby area.
- Got Versed with all hardware, its troubleshooting and basic application software troubleshooting.
- Participated in various organizations and Institutions digitalization through HCL Infosystems Ltd.
Education
EMBA - Information Technology (PGDIT)
Symbiosis Pune
01.2012
B.Sc. - Information Technology
Punjab Technical University
01.2010
Engineering Diploma - Computer Science
Himachal Pradesh Takniki Shiksha Board
01.2005
Skills
IT Strategy
IT Infrastructure
Stakeholder Management
Governance , Risk and Compliance
Budget & Cost Control
Cloud Computing
undefinedWebsites
Certification
ITIL Foundation
Personal Information
ID Number: 3707443
Awards
- Regional Technology Winner, 2015, IT NEXT (9.9 Magazine), New Delhi
- Pocket CIO, 2014, IT NEXT (9.9 Magazine), New Delhi
- Best IT Support Achiever, 2009, Mahindra Finance, Mumbai
Timeline
Head IT - Infrastructure & Service Management
DHL Supply Chain India Pvt. Ltd.
04.2020 - Current
Regional Manager IT-Infrastructure & Service Management
DHL Supply Chain India Pvt. Ltd.
08.2016 - 03.2020
Zonal Head - IT
Mahindra & Mahindra Financial Services Ltd.
11.2014 - 08.2016
Regional Head - IT
Mahindra & Mahindra Financial Services Ltd.
04.2010 - 10.2014
Assistant Manager IT
Mahindra & Mahindra Financial Services Ltd.
03.2007 - 03.2010
Customer Success Engineer
HCL Infosystems Ltd.
07.2005 - 02.2007
B.Sc. - Information Technology
Punjab Technical University
EMBA - Information Technology (PGDIT)
Symbiosis Pune
Engineering Diploma - Computer Science
Himachal Pradesh Takniki Shiksha Board
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