Rajesh Sharma

• Transformational Journey from 4G to 5G, Paper CAF to eKYC to Facial to self- 99% penetration. 40.2Mns customers.
• Contact Center from Physical centers to WFHs- POD- point of Delivery
• Broadband journey from zero to FTTX- Jio Fiber to Air Fiber 1.5 Mns customers
• Managing service 700+ stores for sales and service.
• Working with Cross Functional teams and the stakeholders Network, ROW, RE , Commercial and Finance, Marketing, Operations to negotiate & influence business tasks
• Managing UR&R- Revenue from SLG-Strategic Large and Govt accounts.
• Managing Regulatory compliances for smooth business operations.
• Leading the management of all direct and indirect customer facing and back-end channels (including Agencies, Warehouses).
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.

Growth Path:

• Apr’10 – May’12: Head CSD (Customer Service Delivery)
• Jun’12 – Feb’13: Regional Shared services Head – North Region (Punjab, Himachal, Jammu/Kashmir and Rajasthan)
• Feb’13 – Jul’15: Regional CSD Head – Central Region (Uttar Pradesh, Bihar and Jharkhand)
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

• Launched new Telecom circle of UPE & transferred to UPW UK to manage one of the largest state