Rajesh S Shetty
System Administartor-IT
Bangalore,Karnataka
Summary
As an experienced Windows IT administrator with a proven track record of system support, maintenance, and upgrades. Proficient in installing, configuring, and troubleshooting Microsoft Windows operating systems, network infrastructure, and associated software. Strong problem-solving skills, attention to detail, and ability to work collaboratively in a team environment. Seeking a challenging role that leverages my technical expertise and passion for IT.
Overview
10
10
years of professional experience
Work History
Technical Consultant IT Support
Alstom Transport India limited
Bangalore
02.2020 - Current
- Providing high-level IT support to priority users, adhering to severity matrices and meeting SLA requirements
- Responsible for managing both physical and virtual server infrastructure environments
- Offering technical support by promptly identifying problem incidents and delivering effective resolutions."
- Identified staff training requirements to ensure ongoing proficiency in organizational infrastructure changes
- Proficient in installing and managing operating systems and applications utilizing SCCM (System Center Configuration Manager)
- Proactively identified recurring hardware issues and implemented preventive measures to minimize future occurrences
- Troubleshot network issues including network login problems, domain joins, network connectivity, and internet issues
- Conducted thorough analysis and diagnostics to identify root causes of network-related problems
- Collaborated with cross-functional teams to resolve network issues promptly and efficiently
- Utilized network monitoring tools and commands to diagnose and troubleshoot network connectivity problems
- Provided end-user support, assisting with network-related inquiries and resolving issues in a timely manner
- Documented troubleshooting steps and resolutions to create knowledge base articles for future reference
- Managed client support remotely using SCCM/Client Manager, ensuring efficient troubleshooting and problem resolution
- Utilized SCCM/Client Manager tools to remotely diagnose and address client issues, minimizing downtime and improving user experience
- Participated in project planning meetings to discuss scope, timeline and budget.
Senior-IT Support Executive
C-First Background checks
Bangalore
09.2017 - 12.2019
- Provided guidance and mentored less-experienced staff members as per requirement received on daily basis
- Uploading and Maintaining employee database and publishing month report to manager
- Applying operating system updates, and configuration changes
- Installing and configuring new hardware/software
- Adding/deleting/creating/modifying user account information, resetting passwords, etc
- Analyzed data to coordinate installation of new systems or modification of existing systems
- Responsibility for documenting the configuration of the system
- Troubleshooting any reported problems & System performance tuning
- Keeping the network up and running, respond to and resolve help desk requests
- Monitor the system daily and respond immediately to security or usability concerns
- Maintain a detailed inventory list of systems & perform back-ups as required
Senior-IT Support Executive
ATCIS TECHNOLOGY PVT. LTD, ATCIS TECHNOLOGY PVT.LTD
Bangalore
04.2014 - 08.2017
- Responsible for setting up Bangalore BPO Location across Pan India for Reliance communication
- Active Directory management[Logon, Account(Adding and Removing Users), Domain, Security policy with frequent tasks]
- Primarily backup and restore the configuration of the infrastructure
- Manage virtual and physical servers with Windows Server 2003 - 2016 R2 and 2019
- Manage the physical and virtual environment infra servers
- OS patching and upgrades through WSUS
- Software installs and updating drivers and firmware
- Server Health Status(Network Connectivity and Hardware Health Status) with Manage Engine
- Maintaining DC, FTP, WSUS server, Antivirus Server, DB Server
- Maintaining Drishti's Call Server, DB Server, Application Server and ODBC Server in Linux platform
- Taking voice logs Backup from the Call Server & maintaining Tech Info's Call Server and Application Server
- Incident management & Reporting
- Planned and executed domain infrastructure for Bangalore (PAN INDIA) as project requirement
- Successfully configured 2012 R2, 2008 R2 server for Bangalore locations
- And implemented group policies for Domains, Servers, Desktops, and Users as per client and ATCIS data security policy
- Monitoring our server and network devices & handling the all infrastructure label issue
- Vendor maintain by mail and telephony
- New project IT infrastructure related deployment & Planning
- Achievement:-
- Successfully established Reliance communication, Cleartrip & Health insurance Company as per company requirement deploy IT infrastructures.
Education
Diploma - Computer Science Engineering
Vidya Vikas Polytechnic
BCA,Bachelor in Computer Application - Computer Application
Singhania University
Skills
- Experience in working on Active Directory, DNS, WINS, DHCP, WSUS, and Antivirus servers
- Proficient in providing technical support and managing escalated calls from team members
- Effective communicator with strong analytical, problem-solving & organizational abilities and a flexible & detail-oriented attitude
- Implemented logging infrastructure and monitored system logs to track events, troubleshoot issues, and ensure system stability
- Experience on Azure cloud technology
- Technical assistance and user support
- Virtualization and cloud computing
- User account and permissions management
- Hardware: Installation, Troubleshooting Laptops, Desktops and Servers
- Networking: Creating, Troubleshooting and Managing network under different VLAN and Topologies
- Effective communicator with strong analytical, problem-solving & organizational abilities and possesses a flexible & detail-oriented attitude
Certification
9+year's Professional experience in Desktop, Server & Network Support Engineer. Experienced in working on Windows Server 2012 R2, 2008
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Consultant IT Support
Alstom Transport India limited
02.2020 - Current
Senior-IT Support Executive
C-First Background checks
09.2017 - 12.2019
Senior-IT Support Executive
ATCIS TECHNOLOGY PVT. LTD, ATCIS TECHNOLOGY PVT.LTD
04.2014 - 08.2017
Diploma - Computer Science Engineering
Vidya Vikas Polytechnic
BCA,Bachelor in Computer Application - Computer Application
Singhania University
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