Anu
Assistant Store manager
Ambala
Summary
Dynamic Assistant Manager with a proven track record at Nike Factory Store, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while achieving consistent sales targets. Skilled in inventory management and fostering strong customer relations, driving both performance and quality in a fast-paced retail environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Nike Factory Store
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sales Associate
Nike Factory Store
01.2022 - 03.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Puma
02.2019 - 12.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Govt Sr Sec
Ambala 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Customer relations
Scheduling and planning
Inventory management
Timeline
Assistant Manager
Nike Factory Store
04.2024 - Current
Sales Associate
Nike Factory Store
01.2022 - 03.2024
Sales Associate
Puma
02.2019 - 12.2021
High School Diploma -
Govt Sr Sec
04.2001 -
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