RAJESH SURESH

Operations Supervisor

COMPASS GLOBAL SERVICES INDIA PVT LTD.

BENGALURU

05.2012 - Current

Led Operations and documentation teams of Ocean Exports and Imports, freight forwarding for USA division.
Gained work experience in India, UAE and USA.
Capable to handle Operations, Documentation and Pricing department for Ocean exports from USA.
Preparing sales quotations to customers and accurately planning the routing.
Negotiating rates with various shipping lines and transporters to achieve optimum profit for the organization.
Building rapport with transporters to avail best available service in the trucking industry.
Conducting regular meetings with the Shipping line , truckers and other service providers.
Led team of 5 members with a monthly average volume of 300 Teus.
Specialized in handling Export operations, documentation, and Pricing department for Sea exports, including various modes of shipment such as LCL, FCL, Break Bulk, Flat Rack containers, Open Top containers, Vehicle and Ro-Ro shipments.
Closely monitoring the work of team members, guiding them with expertise and being a catalyst throughout the process to achieve optimum results.
Audited files of team members and members of other departments to maintain accuracy and help towards growth and efficiency of others, adding to performance appraisal process of members of the organization.
Generated volume reports to analyze performance of the department and submitted to management on regular basis.
Ensure compliance with international rules and regulations.
Liaise with various parties such as Shippers, customers, consignees, agents, shipping line, transporters, terminal operators, etc.
Capable to handle special equipments, Dangerous goods Ocean shipment, Break Bulk and RO-RO shipments.
Contacting USA shippers, placing booking request to shipping line, liaising with truckers, and managing the shipment efficiently.
Maintaining vast database on trucking companies filtered by regions or Cities in USA.
Contacting multiple truckers to negotiate and arrive at best available trucking rate and service in the market.
Capable to handle Full Truck Load, Less-than Truck Load and container drayage shipments using third party transporters.
Filing Export declaration to the USA customs and filing shipping instructions to Shipping line accurately.
Reviewed Statement of Accounts of shipping lines periodically to authorize timely payment to liners.
Managing high volume of work without comprising with the quality of work.
Proven to maintain impeccable track record in handling shipments error-free and efficiently.
Develop strong customer relationships in order to generate high volume of prospective clients.
Persuading existing shippers to convert as potential long-term customers for the organization and generating profit.
Enhanced operational performance by developing and optimizing standard practices.
Verified accurate account invoicing through collaboration with accounting department.
Assisted in rate filings with FMC in USA.
Gained experience in handling warehouse operations and front-end team in USA.
Coordinated with Sales personnel from Shipping line, Sales team of truckers, consolidators and potential customers, during visit to USA office.
Gained experience in handling Export / import operations in UAE during deputation in Dubai for 2 years.
Monitored supply chain and managed logistics functions for company.
Motivated and trained employees to maximize team productivity.
Gained experience in handling Air Freight shipments from USA.
Analyzed department metrics and performance and reported findings to management.
Maintained open communication with global locations to facilitate smooth collaboration.
Prepared bills of lading, shipping documents and certificates of origin for each shipment.
Developed and deepened successful partnerships with representatives of diverse shipping companies.
Handled pricing and routing for over 50 international shipments every month.
Used personal tracking spreadsheets to monitor information about customers, shipments, and business activities.
Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Stayed on top of shipment locations and current status to update offices and customers.
Calculated weight, volume, or cost of goods to be moved.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in team-building activities to enhance working relationships.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Implemented new working processes to deliver multiple improvements.
Coordinated monthly meetings for internal and external groups.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching Operational goals.
Participated in cross-functional team-building activities.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Facilitated training for associates through daily coaching and regular performance appraisals.

Information Retrieval Officer

JUST DIAL LTD.

CHENNAI

05.2011 - 03.2012

Handling Inbound calls from callers looking for information on address, contact details and businesses.
Catering to callers using database of business listings that users can either access by phone or online.
Drafting SMS, EMAIL to respective callers.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained fastest turn around time in retrieving the information requested.

Customer Service Associate

FIRSTSOURCE SOLUTIONS LTD.

CHENNAI

05.2010 - 05.2011

Handled SIM CARD activation process for AIRTEL and assisted Field officers.
Provided a description of the Bill Plans and Credit limits.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Attended telephone skills and program information training sessions to boost aptitude.
Boosted customer service satisfaction ratings through consistent quality control.

Summary

Overview

Work History

Operations Supervisor

Information Retrieval Officer

Customer Service Associate

Education

MBA - Operations Management

Bachelor of Science - Computer Science

High School Diploma -

Skills

Languages

Additional Information

DECLARATION

Timeline

Operations Supervisor

Information Retrieval Officer

Customer Service Associate

MBA - Operations Management

Bachelor of Science - Computer Science

High School Diploma -

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