Rajesh Tandel
Navi Mumbai,MH
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Information Technology Operations Manager
Azentio Software Pvt. Ltd
Navi Mumbai, Maharashtra
04.2021 - Current
- Oversaw and coordinated technology direction and strategy, process, and quality improvement
- Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management
- Directed IT teams in designing, building, implementing, managing, supporting, and enhancing key technologies
- IT Manager of Operations for 16-members division performing ServiceDesk, application evaluation/support functions for 2000 users.
- Wrote policy, procedure and manuals governing internal IT use.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Coordinated technical training and personal development classes for staff members.
- CLOUD COMPUTING - Experience working with CISO and Sr. Management Team in a cross-functional manner through thought leadership and customer understanding, ensure that critical events and incidents are resolved in a timely manner, exploring tools to automate manual procedures and increase efficiency
- Led technology effort to convert lease portfolios for multiple divestiture projects, working with purchasers to ensure successful conversions.
- Improved customer satisfaction, post offshoring, by 20% to 4.2 out of 5. Increased on-time delivery of incidents resolution and service requests from 78% to over 97% percent. Provide regular reporting to management
- Experience in an IT role with One -year direct experience with Software or Asset Management, Change Management, Responsible for controlling the budget while purchase of goods and support services
- Developed training program that fostered leadership and excellent briefing skills for team
- Execute Policy and Process in support of ITAM Program goals. Promote the IT Asset Management program and assist in setting program goal
Information Technology Manager
3i Infotech Ltd
Navi Mumbai, Maharashtra
06.2007 - 03.2021
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Established cost-saving measures and alleviated compliance risk through software license audits.
Project Leader
CMS Computer Ltd
Mumbai
07.2005 - 06.2007
- Observed progress of each project, examined risks and coordinated contingency plans.
- Managed team meetings and discussed project's goals and objectives.
- Manpower handling with 9 remote locations
- Daily and Monthly call report and analysis; weekly meeting and service reviews
- Root cause analysis and speedy resolutions of major escalations
- Communicate status & issues to client
- Antivirus management, Asset management and Vender management
- Monitor System Security, Daily Backup, upgrading System, system maintenance
- Performing regular Backups and Restoration of Data Servers with backup utility on DAT
- Mail administration on Lotus notes 6.5.1 server/client and solved troubleshooting problem
- Network printers manage & troubleshooting
- Identify the user requirement and needs and translate them into IT processes
Customer Support Engineer
CDP India Pvt. Ltd
11.2003 - 07.2005
System Administrator
Protech System
08.2001 - 10.2003
Faculty - Junior Hardware Engineer
Brain Track Computer Institute
09.1999 - 07.2001
Education
MBA - IT
Sikkim Manipal University
01.2010 - 04.2012
B.Com - Management
SOFTWARE ASSETS MANATEMENT -
PROZM
01.2016 - 02.2022
ITIL V3 -
APMG INTERNATIONAL
07.2013 - 08.2013
CCNA -
CISCO CAREER CERTIFICATION & TRAINING
01.2005 - 03.2005
Diploma - Information Technology
C-DAC Institute
02.2000 - 07.2000
Skills
Project Management
Budget administration
Multitasking Abilities
Analytical and Critical Thinking
Risk Mitigation Planning
Documentation and Reporting
Infrastructure Development
Additional Information
- Address: , Trimurti Co. Hus. So. B-11, Room No. 08, Sector 24, Juinagar Navi Mumbai 400705