
Professional in IT management with experience in overseeing systems administration, network security, and technical support. Strong focus on team collaboration and achieving results, adaptable to changing needs. I am skilled in troubleshooting, project management, and optimizing IT operations. Reliable and resourceful, known for effective communication and leadership.
• Managing Zoho IT Ticketing cloud base software and giving training to users
• Maintaining the Sophos Firewall on a pan-Indian basis
• Managing servers’ connectivity between Sify Data Center and on premises
• Provide support for any IT related issue to the business users PAN India
• Create and manage Office 365 user's mailbox and enable archival user mailbox
• Coordinated with vendors to procure hardware, software, and services at competitive rates.
• Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
• Maintain Assets record as necessary as per process / audits or as explained
• Manage Data Center Server
• Coordinate with the vendor of the cyber-security solution regarding the incident and threat hunting
• Implemented and maintained technology and software budget.
• Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources