Rajesh Unnikrishnan Nair
Summary
Results-driven project manager with over 16 years of experience in IT, banking, and insurance domains. Expert in managing large, cross-functional teams, delivering complex technology transformation projects, and implementing strategic process improvements. Strong track record of successful project delivery in line with cost, quality, and timeline targets. Proficient in Agile, Waterfall, and hybrid project management methodologies; PRINCE2 Agile Practitioner, Scrum Master, and currently pursuing PMP certification. Proven ability to lead teams and drive successful project outcomes. Balances multiple priorities, ensures effective communication, and delivers on project goals in dynamic environments. Expertise in project planning, risk management, and stakeholder engagement. Known for adaptability, reliability, and a strong focus on collaboration and achieving results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Project Manager
Lionbridge Technologies
09.2020 - Current
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Assisted in the development of training materials to improve associate project manager skillsets within the organization.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Implemented best practices in project management methodologies to optimize performance and achieve desired results.
- Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.
- Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
- Evaluated team members'' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Maintained open communication by presenting regular updates on project status to customers.
Team Lead - Operations
Quality Kiosk Technologies
03.2016 - 09.2020
- Managed IT transformation programs focused on automation and monitoring for banking & insurance clients.
- Spearheaded process improvement initiatives, reducing SLA breaches through proactive issue resolution.
- Led a team of 40+ engineers in deploying synthetic monitoring solutions, ensuring 99.9% uptime for critical applications.
- Coordinated post-patch UAT & production support, mitigating risks for major banking clients.
- Interfaced with senior leadership & external stakeholders, ensuring alignment on program objectives and KPIs.
- Led as a program manager for multiple Banks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Asst Team Lead - Operations
India Assistance - Mapfre
07.2015 - 03.2016
- Managed claims processing & settlements, ensuring timely resolution of customer requests.
- Led escalations management, reducing TAT for dispute resolution.
- Led vendor management activities.
Team Leader
Atlas Group LLC
04.2013 - 03.2015
- Managed insurance approvals & settlements, streamlining workflows and enhancing efficiency.
- Conducted quality reporting & process audits, ensuring compliance with corporate policies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Finance Executive
eClinicalworks India PVT Ltd
01.2009 - 03.2013
- Led audit & risk assessment initiatives, improving financial compliance and reporting accuracy.
- Prepared monthly reconciliation and took corrective actions on deviations.
- Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.
- Ensured compliance with all relevant regulations, maintaining accurate records of financial transactions and reporting requirements.
Business Associate
Team Lease Pvt Ltd
07.2007 - 02.2008
- Client Issue Resolution – Troubleshooting client issues related to various banking modules, ensuring smooth operation and customer satisfaction.
- Daily Transaction Reviews – Reviewing daily reports to monitor day-to-day transactions and ensure accuracy.
- Error Rectification Coordination – Coordinating with end users and rectifying errors from the back end with the assistance of a dedicated team, maintaining system integrity.
Education
B. Com Graduate -
CHM College
H.S.C - undefined
CHM College
S.S.C - undefined
Mumbai Board
Skills
- Team Leadership & Coaching
- Customer Support Operations
- Performance Metrics & Data Analytics (Excel, Google Sheets)
- Cross-functional Collaboration (Product, Engineering, Ops)
- Continuous Process Improvement
- Distributed Team Management
- SLA/KPI Tracking & Optimization
- Documentation & Knowledge Base Management
- Risk Mitigation & Escalations
- Empathetic Customer Success Mindset
- Task delegation
- Project scheduling
- Client relationships
Certification
- PRINCE2 Agile Certified Practitioner
- Scrum Master Certified (Scrum Alliance)
- Pursuing PMP Certification
Disclaimer
I declare that all information furnished above is TRUE and I shall stand liable for any authentication or verification, necessitated at any stage.
Timeline
Associate Project Manager
Lionbridge Technologies
09.2020 - Current
Team Lead - Operations
Quality Kiosk Technologies
03.2016 - 09.2020
Asst Team Lead - Operations
India Assistance - Mapfre
07.2015 - 03.2016
Team Leader
Atlas Group LLC
04.2013 - 03.2015
Finance Executive
eClinicalworks India PVT Ltd
01.2009 - 03.2013
Business Associate
Team Lease Pvt Ltd
07.2007 - 02.2008
H.S.C - undefined
CHM College
S.S.C - undefined
Mumbai Board
B. Com Graduate -
CHM College
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