Rajesh Uppalapati

• Prioritized each incident based upon its impact on business and escalated issues considered major threats.
• Identified potential risks and create plans to mitigate them.
• Documented incident details in knowledge base articles for future reference purposes.
• Facilitated communications between technical teams during major outages or disruptions.
• Developed, implemented, and maintained incident management policies and procedures.
• Being accountable for resolving the outage via workaround or permanent fix.
• Ensuring all administration reports are maintained up to date, including contacts information, post major incident reviews, synopsis and RCA reports are communicated with respective teams.
• Continually maintaining and developing resources to manage major incidents effectively.
• Monitoring of Servers utilizations and DB Servers (Windows-SCOM Tool, Linux, AIX, SUN Solaris (OEM13C Tool), Vms’s (vRops Tools)and processing of events to respective teams and proactively action on the same to prevent an outage.(Utilization of Cpu, Mem, Disk space, File systems, Database etc).
• Monitoring of Network traffic which are passing towards ICICI BANK DATA CENTER (Both Inbound and Outbound Traffic) using Riverbed.
• Checking of Active directory dashboard health status and same will be escalated to AD Exchange team.
• Monitoring of Chiller plant and Dx Unit and temperature of servers room in datacenter and checking parallel power distribution of both prod and dr using BMS and Trellis dashboard.
• Preparing of reports daily, weekly, and month end report to the management.

• Working in Offshore SOC team. Monitoring of SOC events, detecting and preventing the Intrusion attempts.
• Monitoring the events on SIEM tool using Qradar.
• Monitoring, analyzing and responding to infrastructure threats and vulnerabilities.
• Ad hoc report for various event sources customized reports and scheduled reports as per requirements.
• Investigate the security logs, mitigation strategies and Responsible for preparing Generic Security incident report.
• Responsible to preparing the Root cause analysis reports based on the analysis.
• Sending daily, weekly and monthly report to the customer who contain all the information about internet security, configuration changes, deny logs, failed logons, alert summery, machines without AV, network security etc.
• Creating the tickets in ticketing tool.