Rajesh Ushakoyyala

Resolved high-priority Service Requests for Oracle CX Marketing – Responsys across EMEA and APAC regions with minimal downtime.

Led customer implementations, ensuring seamless onboarding, migration, and successful go-live of critical projects.

Utilized Kibana for proactive monitoring and log analysis, enhancing system stability and reducing incident recurrence.

Automated operational tasks using SQL significantly decreasing manual effort and turnaround time.

Performed Root Cause Analysis for job failures, driving permanent fixes to enhance system efficiency.

Managed cloud environments and monitored alerts, collaborating with teams to implement product enhancements.

Designed and executed Responsys Campaigns using HTML, SQL, and REST APIs, boosting customer engagement.

Documented knowledge base contributions and mentored junior engineers to foster team collaboration.

• Provide technical support for enterprise-level application systems
• Respond to general questions and trouble tickets in a timely manner
• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue
• Prioritizing multiple, open issues
• Maintaining service reports
• Actively worked on various code and configuration changes tasks in enterprise-level application systems
• Worked on Integrating various AWS technologies like S3, RedShift, DynamoDB, G2S2. etc. in the applications
• Created some Linux, VBA Scripts for automating the Internal team process
• Automated Manual file upload and downloading process using selenium and C#
• Automated various processes in operational teams and provided support for Executable JARs
• Automated downloading the data from Redshift and creating various Reports
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Performed advanced engineering in configuration, management and deployment of AWS cloud environments.

• Receiving the data in the form of Excel sheets verifying and uploading data into the Database using SQL Server 2008
• Uploading the data into SQL server using Excel files
• Preparing various reports using SQL queries based on requirement
• Responsible for handling the data gathered from branches all over India
• Handle the data using MS Excel and SQL Server 2005
• Preparing daily, monthly reports for Internal audit reports purpose
• Preparing various Adhoc reports for ZMs for Loan Recovery and Disbursement Purpose.