RAJESH VENKAT
Executive Vice President
Mysore,KA
Summary
- Ambitious Executive Vice President with excellent Business Development and Leadership skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
- Talented professional with expert Operation Management talents. Composed persona known for having excellent drive. Insightful Business leader with 17 years of customer service experience in the field of Revenue Cycle management for US Healthcare Physicians space.
- Dedicated US Healthcare RCM Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Vice President of Operations
Forefront Healthcare Private Limited
MYSORE
09.2021 - Current
- Worked with Founder of organization to create long-term tactical plan to grow business which is 200 seater today.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained new employees on proper protocols and customer service standards.
- Built loyal account base and long-term business relationships with Mid sized Physician groups and High complexity clinical Laboratories.
- Delegated complex daily tasks to employees, streamlining daily progress and efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Collaborated with assistant managers to handle large transactions and manage inventory.
- Streamlined back end operations and budgeted effectively to decrease spending.
Associate General Manager
Starmark Software Private Limited
MYSORE
06.2013 - 08.2021
- Joined as Deputy Manager in year 2013 to manage team of just 35 employees and grew to Associate General manager in career that spanned for 8 years.
- Managing operations team of 400 resources responsible to deliver RCM services under supervision of Vice President Operations.
- New Business transition including Account set up, Provider Enrollment & Insurance Contracting, Business proportions etc.
- Communicating with client which includes conference calls regarding collections and business opportunities and address any issues on priority basis
- Weekly reviews & Monthly reviews with VP and stake holders
- Ensure availability of updated documentation and Standard Operating Procedures for all processes
- Continuous feedback and Performance appraisal to team.
- Feedback and non-technical support to develop or Enhance Billing Software as per client requirements and to have better workflow management for seam less operation.
- Delegated tasks to team members in order to maintain consistency in delivery of RCM productivity.
- Oversaw quality controls and initiatives to improve First Pass ratios, implementing functional checklists Etc.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Manager RCM Operations
Inventurus Knowledge Solutions
Hyderabad, TG
05.2010 - 06.2013
- Joined as Assistant Manager - RCM Operations to manage Night shift team of 35 AR executives and could elevate as Manager RCM operations in just 3 years.
- Managed a team of 80 energetic Full time resources responsible for Entire RCM Process including Billing, Payment posting, Account Receivables, Rejection Management, Denial Management & Correspondence
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
- Created plans and communicated deadlines to complete projects on time.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service by handling all escalations from client by drawing detailed RCA and by implementing better check & balances with communication matrix.
- Communicating with client which includes conference calls, answering queries, and address any issues on priority basis
- Weekly reviews & Monthly reviews with CEO & Sr. operation manager
Process Lead
Sysinformation Healthcare Private Ltd
Mysore
01.2005 - 04.2010
- Exciting career of 5 years Joined as " Billing Associate " and Exited as " Process Lead " in just 5 years since career which was first of its kind in Geography.
- Handling AR team of 30 Executives through 4 group coordinators
- Measuring team’s performance using Key performance parameters.
- Ensuring the open commitments, priorities by client are achieved & accomplished.
- Root causing & accomplishing process level, client level issues by executing appropriate action items.
- Setting learning plans to groom agents to next level
- Quality audit. (Dip Stick)
- Ensuring to follow up on quality issues suggested from quality department.
- Weekly reviews & Monthly reviews with CEO & Sr. operation manager
Education
MBA - Project Management
National Institute of Management
New Delhi05.2009
GED -
Institute of Electronics And Telecommunication
New Delhi12.2005
Skills
- Delegation
- Inventory management
- Effective leader
- Client account management
- Business Development & Process Improvement
- Employee reviews
- Excellent Communication
- Multitasking Abilities
- Interpersonal Communication
- Analytical and Critical Thinking
- Transition Management
- Budget & Planning
Accomplishments
- Traveled to states 2 times involving signing an account which had the potential of processing 5000 samples of Covid 19 testing.
- Successful implementation of automatic patient demographic & charge capture, automatic Payment recording which eliminated the challenge of hiring resources during Pandemic.
- Recognized & awarded by the Management as Game Changer for implementing various process changes & standardization.
- Traveled to states 8 times so far to involve in Process transition, Explore & B2B opportunities, to Provide demonstration of company’s products & there by signing new contracts etc
Certification
Lean Management from Simplilearn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Vice President of Operations
Forefront Healthcare Private Limited
09.2021 - Current
Associate General Manager
Starmark Software Private Limited
06.2013 - 08.2021
Manager RCM Operations
Inventurus Knowledge Solutions
05.2010 - 06.2013
Process Lead
Sysinformation Healthcare Private Ltd
01.2005 - 04.2010
MBA - Project Management
National Institute of Management
GED -
Institute of Electronics And Telecommunication
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