RAJESH VENKITACHALAM
THRISSUR
Summary
Strategic Branch Manager skilled in optimizing processes and enhancing customer satisfaction at HDFC BANK LTD ( Previously HDFC LTD ) with a proven track record in enhancing customer satisfaction and team performance. Expert in regulatory compliance and credit analysis, I successfully developed strategies that boosted loyalty metrics and profitability. A dedicated team player, I foster collaboration and drive results through effective staff training and performance management.
Overview
18
18
years of professional experience
Work History
Branch Manager
HDFC LTD
KOCHI
08.2019 - Current
- Resolved escalated customer complaints promptly to enhance satisfaction.
- Collaborated cross-functionally to establish and achieve branch goals aligned with strategic objectives.
- Managed and motivated team members to maximize performance, resulting in increased branch profitability.
- Ensured compliance with company policies and regulations to mitigate risks of fines and lawsuits.
- Reviewed and coordinated approval or rejection of credit lines and loan applications for accuracy.
- Facilitated weekly staff meetings to evaluate progress on initiatives and foster communication.
- Developed strategies that significantly improved customer satisfaction and loyalty metrics.
- Directed daily operations, encompassing customer service, human resources, and sales activities.
Operations Assistant
HDFC LTD
Thrissur
08.2007 - 05.2019
- Enhanced cross-department communication to improve collaboration and efficiency.
- Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction levels.
- Engaged customers using effective interpersonal skills to foster positive interactions.
- Collaborated with credit processing, underwriting, and servicing teams for streamlined operations.
- Facilitated loan document processing, including title searches, appraisals, and credit reports.
- Reviewed customer credit applications for accuracy and approval prior to further processing.
Education
Master of Commerce -
Annamalai University
Thrissur03-2014
Bachelor of Commerce -
St Thomas College
Thrissur03-2005
Skills
- Customer service
- Regulatory compliance
- Credit analysis
- Team management
- Sales strategies
- Performance metrics
- Team player
- Staff training
- Loan processing system proficiency
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Affiliations
- Operations trainer for new joiners being experienced on the job
- Co-Ordinator at the branch level for system support
References
References available upon request.
Timeline
Branch Manager
HDFC LTD
08.2019 - Current
Operations Assistant
HDFC LTD
08.2007 - 05.2019
Master of Commerce -
Annamalai University
Bachelor of Commerce -
St Thomas College
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