Rajesh Verma

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained relationships with customers and suppliers through account development.
• Collaborated with cross-functional teams to develop innovative solutions.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Streamlined costs through proactive examination and improvement of operations.
• Developed and implemented successful strategies for building company sales.
• Built and strengthened relationships with industry partners to drive growth.
• Established and managed monthly, quarterly and yearly sales plans.
• Established clear and competitive goals, growth roadmaps, and strategic business plans.
• Managed senior-level personnel working in marketing and sales capacities.
• Leveraged data and analytics to make informed decisions and drive business improvements.

● Dealership Profitability

● Target setting

● Rolling out Incentive schemes

● Controlling Expenses

● Proper utilization of resources

● Retention of Manpower

● Retention of Customer.

● Customer satisfaction

● Meeting Manufacturers standards and requirements.

• Supervised daily operations and service functions to maximize revenue, customer satisfaction, and employee productivity.
• Scheduled and attended meetings with clients as requested.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Customer complaints resolution as per Ford Laid SLA.
• Churning Database for PMS retention and service marketing
• Co-ordinate with customers and FORD India for customer concerns
• Concern Analysis & prevention
• Monitoring Service marketing activities e.g. AMC, Ext. Warranty, RSA and other VAS
• Motivating the telemarketing to achieve targets thru various incentive schemes
• Acting as Task Force leader for Quality Care program.
• Organizing New customer meets.

• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Adopted cost-effective, useful solutions to implement into current systems.
• Provisioned new software and hardware for use, following established security policies.
• Worked with users to determine areas of technology in need of improved usability.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Implemented internet and intranet applications on multiple platforms.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Configured and tested Windows Server operating systems with roles features.
• Developed modification program to determine compatibility with various software.