Rajesh Verma
Head of Solutions – Platform & Technology (Enterprise Master Data Transformation & Integration S4HANA SAP RISE, BTP, SaaS)-Certified SAP Mentor & Speaker, Leading & Influencing Digitalization Initiatives for Industry 4.0
Bangalore
Summary
24 Years of extensive IT Experience a visionary transformation Leader specializing in strategic design and execution of global SAP S/4HANA and SAP RISE projects. Proven ability to drive enterprise value through cloud-first modernization and integrated solutions across industries such as Supply Chain, Manufacturing, Logistics, Retail, Healthcare, Biopharma, BFSI, and Energy. Successfully led multi-regional teams to deliver projects on time and under budget, while enhancing business portfolios through effective pre-sales strategies and account growth initiatives.
Overview
25
25
years of professional experience
12
12
Certifications
2
2
Languages
Work History
Head of Solutions - Platform & Technology
Prospecta Software
Bengaluru, Karnataka
05.2025 - Current
- Leading the strategic direction and global delivery of Master Data Online (MDO) solutions across ANZ, APAC, EU, and North America.
- Leading the Industry Solution team in developing and packaging Prospecta's flagship product, Master Data Online (MDO) Go-to-Market (GTM) solutions, streamlining project delivery, and accelerating time-to-value for clients.
- Drive continuous architectural optimization of the MDO SaaS platform to enhance performance, reliability, and scalability.
- Spearhead the integration of Generative AI into the MDM ecosystem, automating data quality management, and enabling intelligent, self-improving data operations.
- Lead the integration of MDO with SAP and non-SAP systems, leveraging SAP BTP services and SAP Cloud Platform Integration (CPI) to ensure seamless, secure, and real-time data exchange across complex enterprise environments.
- Provide architectural governance for global MDO deployments, ensuring robust middleware orchestration, and alignment with enterprise integration strategies.
- Define and evolve the MDO technology roadmap to align with emerging industry trends, digital transformation initiatives, and best practices.
APAC Business Transformation Lead
Tyson Foods Inc -
10.2024 - 05.2025
- As a dedicated Business Service Manager for Tyson APJ, APAC and PAN India business units, my responsibility is to build strong client relationships with the Tyson Business stakeholders and Managed Service partners, ensuring their continuous success.
- This involves proactive management of all daily and scheduled business processes using the sustainable business platform, providing timely requests (CSR, ASR), responding rapidly to major incidents, and efficiently executing customer projects from Ideation to successful closure.
- Analyze and implement SAP support methodologies for assigned customers, ensuring alignment with SAP Enterprise Cloud Services standards and customer-specific requirements.
- Utilize comprehensive knowledge of SAP RISE and S4 HANA, conversion methodologies, migration paths, and tools during strategic discussions with stakeholders and business partners to drive successful outcomes.
- Support Business owners with technical queries and requirements, offering guidance throughout their lifecycle within the SAP scope of engagement.
- Develop and apply deep expertise in SAP disaster recovery and high-availability architectures, including network and virtualization technologies (load balancer, virtual machines). Expedite resolutions to critical challenges.
- Owned, led, and coordinated operational tasks, issue escalations, and process improvements, ensuring seamless technical system landscape operations and high-quality, stable outcomes.
- Identify top Business issues, define actionable plans, and drive resolution processes to maintain operational excellence.
Collaborate with the SAP RISE TSM and the managed service provider, ensuring 100% SLA adherence while fostering team efficiency and load balancing. - Actively participate in innovation discussions, introducing ideas that improve customer satisfaction (CSAT) and enhance continuous service improvement plans.
Head of Technical Delivery - SAP RISE Program
Tech Mahindra Ltd
02.2022 - 10.2024
- Formalized the internal sales-to-delivery transition process for new RISE with SAP customers, including defining the execution strategy and establishing key partner engagement frameworks with SAP Enterprise Cloud Services (ECS).
- Conducted service reviews and ensured quality. Led periodic service reviews to track and maintain service quality across multiple customers while supporting onboarding and transitions to ECS.
- Managed Service and Project Delivery: Overseeing the execution of service and project delivery, ensuring alignment with planned scope, budget, and milestones, while assisting in critical customer de-escalations.
- Support critical customer situations, collaborate with Major Incident Management (MIM), SAP ECS Customer Office teams, and SAP Product Support to manage and resolve critical customer issues.
- Perform technical feasibility and solution reviews, executing technical feasibility studies, conducting solution assessments, and contributing to customer release and maintenance activities.
- Drive problem management and continuous improvement to support problem resolution, implement continuous service improvements, and contribute to customer satisfaction surveys.
- Manage Service Level Agreements (SLAs) and Change Requests. Reviewed SLA service credit cases on a weekly, bi-weekly, and monthly basis, while overseeing commercial change request management.
- Act as a Customer Liaison and Success Partner to serve as a bridge between customers and various SAP stakeholders, ensuring collaboration with Enterprise Support Partners (ESPs) and virtual customer success teams.
- Evaluate account growth and transition needs, regularly review account status, and assess the need for transitioning accounts based on increased volume or complexity.
Associate Director - Product Managment
IQVIA RDS
06.2019 - 11.2021
- Spearheaded the technology roadmap and transformation strategy as a trusted advisor, aligning all technology execution with the company's long-term business strategy and goals.
- Strategically led and planned major healthcare and bio-pharma projects, defining feature breakdowns, roadmaps, and product vision, while owning major product releases and multiple concurrent intermediate releases.
- Architected and delivered the core healthcare application, leveraging SAP S/4HANA and SAP Middleware for seamless integration between SAP and non-SAP SaaS tools, including complex SAP data migration initiatives.
- Partnered with global internal stakeholders to define detailed product features and ensure robust cross-domain integration across complex enterprise.
- Delivered a 35% reduction in Total Cost of Ownership (TCO) through strategic process re-engineering and digital transformation initiatives, significantly improving the end-user experience.
- Increased customer satisfaction (CSAT) from 68% to 90% by deploying self-assisted BOTs and automating knowledge articles (KAs) through structured client engagement and collaborative projects.
- Drove talent modernization (49%) by leading cross-skilling and upskilling initiatives to align team capabilities with evolving business and technology needs.
Technology Program Manager
Capgemini Technologies Services
04.2014 - 06.2019
- Oversaw technical programs and projects as an expert in solution delivery and global service management for DevOps teams.
Defined and enabled CI/CD pipeline for SAP transformation program, SAP S4/HANA implementations, and Cloud transformations. - Designed effective road maps, project plans, and technical solutions in collaboration with clients and stakeholders.
Improved internal processes and workflows and coached/mentored teams. - Established track record of comprehensively defining, developing, and optimizing high-performing IT infrastructure for large and complex systems in SAP and Cloud technologies.
- Championed the onboarding of seven major overseas businesses, leveraging talents in transition management, P&L ownership, and Steady State Service Delivery.
- Successfully architected SAP landscapes across multiple platforms for large-scale global projects, including ownership of deployments, migrations, upgrades, maintenance, and critical problem-solving.
Solution Architect
Wipro Technologies
02.2013 - 04.2014
- Led comprehensive DevOps/Agile service delivery, streamlined and improved workflows, and managed backlog management and SAP ad-hoc integration processes. Proficient in offering digital advisory, crafting digital strategy, and devising transformational roadmaps, in collaboration with diverse teams of experts.
SAP BASIS SOLUTION ARCHITECT
Optimal Solutions
08.2010 - 02.2013
- Led the development of an integrated project plan for migrating the SAP Data Centre project at the Global Delivery Centre. Oversaw a team of over 30 direct FTEs, managing both offshore and onshore delivery models. Responsible for orchestrating extensive, complex SAP projects across multiple nations, notably implementing Incident Management, Problem Management, ITSM Service Desk, and Message Handling processes.
SAP Basis Consultant
Affiliated Computer Services, ACS
09.2006 - 08.2010
- SAP Technical Consultant delivering 24/7 Basis support for multiple customers under the FLEX delivery model. Managed diverse SAP systems (R/3, HR, CRM, APO, Solman, GTS), with responsibilities including system monitoring, transport management, OSS/security note implementation, and EWA analysis.
Associate Software Engineer
IBM Global Services India & ADC Telecommunications
01.2001 - 08.2006
- Selected for the IBM internship program for real-time SAP project experience, supporting multiple clients. Worked as a technical SAP and ABAP/Basis consultant on shared delivery projects. Transitioned to client payroll during onsite deployment, with long-term project visa granted—segmented ADC Telecommunication SAP landscape by global business units, including R3 3.5, 4.0b, and 4.6c.
- Facilitated knowledge-sharing sessions among peers, contributing to the development of a skilled and informed software engineering community.
Education
Master of Computer Applications - Computer Science
Institute of Integrated Management And Engineering
Delhi, India 04.2001 -
Skills
S4 HANA RISE Planning and Implementation
undefinedCertification
SAP S4 HANA Program Management
Accomplishments
- IQVIA Impact achieved | 2020
- Xtra Mile (Exceptional Customer Service) Award | 2018
- Service Excellence Award | 2017
- Best Techno Functional Consultant | 2011
- ACS Champion for the Year | 2009
- Best SAP Consultant Award | 2008
- Best Performance of the Year Award | 2007
Highlights Of Expertise
- S4 HANA RISE Planning and Implementation
- P&L Ownership and Resource Allocation
- S4 HANA Solution Design and Implementation
- Comprehensive Project Management
- Cross-Functional Team Leadership
- SAP HANA RISE Migrations & Upgrades
- Continuous Process Improvements
- Agile/Scrum Methodology
- S4 HANA Technical Management
- Revenue Growth/Cost Optimization
- SAP Integration and Problem Solving
- SAP S4 HANA Implementations
Personal Information
- Date of Birth: 09-Nov-1978
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Head of Solutions - Platform & Technology
Prospecta Software
05.2025 - Current
APAC Business Transformation Lead
Tyson Foods Inc -
10.2024 - 05.2025
Head of Technical Delivery - SAP RISE Program
Tech Mahindra Ltd
02.2022 - 10.2024
Associate Director - Product Managment
IQVIA RDS
06.2019 - 11.2021
Technology Program Manager
Capgemini Technologies Services
04.2014 - 06.2019
Solution Architect
Wipro Technologies
02.2013 - 04.2014
SAP BASIS SOLUTION ARCHITECT
Optimal Solutions
08.2010 - 02.2013
SAP Basis Consultant
Affiliated Computer Services, ACS
09.2006 - 08.2010
Master of Computer Applications - Computer Science
Institute of Integrated Management And Engineering
04.2001 -
Associate Software Engineer
IBM Global Services India & ADC Telecommunications
01.2001 - 08.2006