RAJESH VINAYAK CHANDORKAR
Panvel
Summary
An experienced and well maintained professional having ample amount of knowledge in Industrial sector, I assure you of serving your organization to the best of my capability. Looking ahead for an opportunity that can make best use of my talents and skills and to give me best exposure to expand my knowledge.
Overview
8
8
years of professional experience
Work History
Deputy unit Manager - Insurance Ops & Services
BAJAJ FINANCE LIMITED
03.2022 - Current
- Handling Process escalations
- Handled Partner side team, Training, maintaining TAT, Quality checking.
- Maintained FTD and MTD productivity report.
- Working on daily Allocation, Aging, Accuracy.
- Handling Partner team with 67 manpower Agents and Support staff.
- Optimize Productivity and improve Quality with the assigned work.
- Audits to improve processes and reduce Complaints.
- Highlight any point of improvement in product and process basis audit observations.
Manager Credit-Operation (Customer Service branch)
BAJAJ FINANCE LIMITED
05.2018 - 03.2022
- Implementation of cash Policy and Continuous evaluation to ensure adherence to the policy and compliance with the authority matrix at branches in the area assigned.
- Significant experience in managing operations encompassing, branch operations & business development activities for the branch.
- Analyzing complex financial data by conducting banking analysis, ratio trend analysis.
- Organized and flexible with productive time management skill. Proficiency at grasping new concept quickly and utilizing it.
- An effective communicator with excellent customer Relationship Management to surpass achievement of delivery and service quality norms.
- In Consumer Support role is handling all branch level escalation of customer.
- Resolving issues or complaints of SME secured and SME unsecured loans Related queries/issues.
- Coordination with HO to solve the customer query within TAT.
- Good Knowledge of Secured and unsecured loans.
- Customer onboarding process i.e, SAL-PL, HL, secured, unsecured loan etc.
- As working in Credit operation having knowledge of banking operation.
- Collecting customer feedback about our service and product.
OPERATION EXECUTIVE
BAJAJ FINANCE LTD
04.2017 - 05.2018
- Working as a OPERATION EXECUTIVE ROLES & RESPONSIBILITY ARE AS FOLLOW
- Products1) CONSUMER LOAN 2) PERSONAL LOAN
- File checking & disbursement.
- Responsible for maintaining document's & accounts.
- Maintain sales & customer Relationship and provide them best service.
- Industry Knowledge And Skills
- 1) Business Strategy 2) Business Development
- 3) Customer Relationship Management 4) Strategic Planning
- 5) Team Management
Education
Bsc - Computer Sci
College Of Computer Science & Information Tech.
01.2016
HSC -
NKKM
Shriwardhan, Raigad01.2012
SSC -
SMS Vidyalaya
Shriwardhan, Raigad01.2010
Skills
- Ability to work accurately
- Highly disciplined
- Adaptable and quick learner
- Excellent convincing skills
- Flexible and detail-oriented attitude
- Good relationship
- Self-confidence
- Excellent Planner
- Good Communication Skill
- Leadership Quality
Mobile Numbers
- 8530458777
- 8291496168
Personal Information
- Date of Birth: 12/12/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Managed and Organized various different kinds of activities, programs, events, at College and University level like Indradhanush, sports activities, educational events programs, actively participated in overall college and University activities, Has been awarded with Director Appreciation for all round Performance., Played District level sports like Volleyball, represented School college at district level.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Experience Achievements
- Kudos Award, Very Good in System Knowledge & Handles Maximum Customer without any error, 2021
- Kudos Award, Very Good in System Knowledge & Handles Maximum Customer without any error, 2023
- Prodigy Award, For exceptional performance, 2024
Additional Knowledge
- MS Office
- MS-CIT
- Typing Speed Gross Speed 30 WPM & Net Speed is 30 WPM
Timeline
Deputy unit Manager - Insurance Ops & Services
BAJAJ FINANCE LIMITED
03.2022 - Current
Manager Credit-Operation (Customer Service branch)
BAJAJ FINANCE LIMITED
05.2018 - 03.2022
OPERATION EXECUTIVE
BAJAJ FINANCE LTD
04.2017 - 05.2018
Bsc - Computer Sci
College Of Computer Science & Information Tech.
HSC -
NKKM
SSC -
SMS Vidyalaya