AKHIL HOSPITAL INFORMATION MANAGEMENT
RAJESH Y
CUSTOMER CARE ASSOCIATE
BANGALORE
Summary
Successful CUSTOMER CARE EXECUTIVE with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Proactive and reliable with proficiency in executive-level support. Skilled in organizing staff schedules, controlling inventory, collecting data. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective and skilled at reorganizing offices for superior functionality.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Care Executive
ASTER RV HOSPITAL
BANGALORE
08.2022 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Kept accurate records of all customer interactions and transactions.
- Maintained financial accuracy when handling over RS 2.00.000 in revenue each day.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
FRONT OFFICE EXECUTIVE
MARIGOLD HOSPITAL (NABH)
BANGALORE
07.2022 - 08.2022
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- To Create The I/P Billing and Take Approval from Operation Manager
- To Do the OPD Billing According to The Doctor Consultation Fees
- Maintain records and files
- Schedule regular meetings to discuss about issues and updates.
- Supervise associates in their assigned job duties
- Prepare operational and financial records for Manager to review.
- Assist in hiring and training associates in front office duties.
- Educate associates on safety, emergency and security procedures.
ADMINISTRATIVE COORDINATOR
SUPRA HOSPITAL MULTISPECITAL
BANGALORE
01.2019 - 03.2021
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Handled patient scheduling, check-in, check-out and processing.
- Reduced intake processes time by developing application tracking and filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Managed files and records
- for clients and adhered to safety procedures to prevent breaches and data misuse.
- Improved office operations by automating client correspondence, record tracking and data communications
- Performed billing, collection and reporting functions for office generating over 80-85 lakh Rs. annually.
Assistant Badminton Coach
ABCP PREMIER SPORTS CLIB
BANGALORE
10.2017 - 12.2019
- Scheduled facilities for practices.
- Assisted with team travel and logistics coordination by planning transportation, lodging and meals.
- Worked with sports medicine and sports performance staff to support athlete physical and mental needs.
- Worked with communications team to provide current team news.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Trained athletes in proper use of equipment for safety and maximum results.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Assessed and encouraged student progress by offering guidance and constructive feedback.
Education
Bachelor of Science - Bachelor of Computer Science
VIVEKANADA INSTITUTE OF MANAGEMENT
RAJAJI NAGAR , BANGALORE 05.2013 - 05.2017
Skills
Documentation and reporting
Excellent problem-solving abilities
Strategic planning
Call coordination
Appointment Scheduling
Report analysis
Documentation and control
Certification
Certified NSNIS BADMINTON COACH, Sports Authority of India (SAI)
Software
TEJA HIS
HOSPITAL MANAGMENT SYSTEM
Timeline
Customer Care Executive
ASTER RV HOSPITAL
08.2022 - Current
FRONT OFFICE EXECUTIVE
MARIGOLD HOSPITAL (NABH)
07.2022 - 08.2022
ADMINISTRATIVE COORDINATOR
SUPRA HOSPITAL MULTISPECITAL
01.2019 - 03.2021
Certified NSNIS BADMINTON COACH, Sports Authority of India (SAI)
12-2018
Assistant Badminton Coach
ABCP PREMIER SPORTS CLIB
10.2017 - 12.2019
Bachelor of Science - Bachelor of Computer Science
VIVEKANADA INSTITUTE OF MANAGEMENT
05.2013 - 05.2017