Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Projects
Generic

Rajesh Yadav

Bangalore

Summary

With over 9 years of technology expertise in Operational Excellence, and Business Assurance, bring a dynamic skill set that encompasses leadership and adaptability, coupled with in-depth domain knowledge spanning Audit, Internal Compliance, Regulatory Compliance, Security, and Risk Management. Proven track record of successfully managing complex projects in enterprise and client settings, fostering client relationships, and driving business development. Strengths lie in persuasion, influence, and the ability to enthuse and inspire. Thrive in a dynamic and growth-oriented environment, underpinned by a strong understanding of risk measurement, exceptional communication and presentation skills, and a knack for combining technology and process improvements to address business challenges. Furthermore, aspire to attain certifications such as Lean Six Sigma Green Belt. Prepared to travel up to 20% to leverage skills and experience for the benefit of a forward-thinking organization.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Team Lead

Thomson Reuters
Bangalore
04.2016 - Current

As the Lead in my current role, I actively manage UKI Operations Business. 23 resources directly report to me. As part of my core responsibilities, I manage projects and mobilize the appropriate team resources to ensure successful project deliveries and run BAU operations day today basis, minimize delays, and overruns, and manage project efficiencies. I provide oversight and monitoring of services throughout the entire product implementation lifecycle, focusing on:

- Capturing high-quality business requirements.

- Creating design and walk-through documents, as well as solution workflow diagrams.

- Performs UAT testing before product enhancement or Product implementation.

- Providing enablement training for customers.

  • Coordinating with stakeholders, product managers to enhance customer Satisfaction.
  • I’m proficient in creating dashboards on Salesforce to monitor daily volumes, offering valuable visibility to team members for efficient WIP management.
  • Responsible for crucial tasks, including Setting and aligning performance goals and objectives with organizational OKRs for team. Consistently conduct monthly performance reviews, providing coaching and fostering developmental conversations.
  • Nurturing growth and development of team members is priority for me. Engage in career conversations, inspiring team members to explore niche skills and seize new opportunities that not only add value to business but also enhance individual profiles.
  • Committed to drive efficiency through automation technologies is evident in successful development of 3 Bots for DB Provision teams using UI Path-3 this year. For UKI Online OM team

Beyond my regular responsibilities, I take on administrative duties such as overseeing the recruitment process, Appraisal Reviews and spearheading site-level initiatives. Notably, this year, I played a pivotal role in supporting the development of a Career Navigation Tool in collaboration with HR partners. Additionally, I contribute to employee engagement activities, ensuring a positive workplace culture.

Sr Order Management Associate

Sutherland Global Services
Hyderabad
01.2014 - 04.2016

Started at Sutherland on January 26th as Order Management Associate in Major Public Accounts team.

  • Responsible for handling Dell processes, particularly conversion of purchase orders into order numbers.
  • Had daily target of processing 30 tickets, consistently meeting this goal.
  • After six months, moved to Transformation team, focusing on automating Order processing workflow.
  • Collaborated closely with team leaders and subject matter experts to assess automation potential.
  • Tasked with creating Business Requirements Specification (BRS) documentation for current and envisioned processes.
  • Played pivotal role in setting up communication channels with Development teams and Transformation and Operational leaders.
  • After 18 months, promoted to Senior Associate as automation project was successfully concluded.

Education

MBA - Finance

Siddharth Institute of Technology
Narapally
09.2014

Bachelor of Commerce - Accounting & Finance

Silver Jubilee Degree College
Habsiguda; Hyderabad
04.2012

Skills

  • Project Management
  • Lean Six sigma Greenbelt Certified
  • Leadership Skills - People Management
  • Reporting _ Power BI Dashboards
  • Mentoring & Coaching
  • Communication & Problem Solving skill
  • Operational Efficiency and Tasks Monitoring
  • Quality Controls & SOX Audits
  • FMEA Analysis - Operational controls to Mitigate risks
  • Customer retention
  • Driving Continues improvements
  • Technical Skills like SAP - WRP 750, Salesforce GSI version Lightening, Azure Dev ops etc

Certification

Lean Six Sigma Green Belt Certified

Accomplishments


    - Awarded H1'23 Hall of Fame award in 2023 for Order Capture Migration.

    - Received multiple stakeholders appreciations like Transcend, Surge, Inspire, for supporting BAU & Adhoc projects

Additional Information

I am excited about the opportunity to contribute my skills and experience matches to my profile. I look forward to discussing how my background aligns with your needs in more details. I am available for an interview at your earliest convenience.


Thanks for the opportunity in advance.



Best Regards

Rajesh

Timeline

Team Lead

Thomson Reuters
04.2016 - Current

Sr Order Management Associate

Sutherland Global Services
01.2014 - 04.2016

MBA - Finance

Siddharth Institute of Technology

Bachelor of Commerce - Accounting & Finance

Silver Jubilee Degree College

Projects

  

Over my 7.5 years of tenure at Thomson Reuters, I have actively participated in numerous projects.


  • In 2016, I took on the role of a OM Senior specialist during the transition of the UK Entitlement Business process to the Bangalore location. I played a pivotal role in ensuring the process's stability during this transition.
  • Following the completion of the transition in 2017, I took full responsibility for the Business and contributed multiple ideas for simplifying processes and extended my support on floor assistance. One notable achievement was the automation of the Lawtel process using Selenium in a web-based application. This automation streamlined the process significantly. When a case entered the queue, specialists would input basic information into a spreadsheet and execute the script, which would process and send emails. This automation greatly benefited operational teams by freeing up resources for more value-added tasks.
  • In 2019 to 2023 Present, I have been involved in several site-level projects, including the migration from Legacy systems to Proflex and subsequently to the end-to-end Order Capture Automation process. Our Automation Success ratio % is 83 %.


In the current year, we successfully deployed 3 UI Bots in the Database Provision team and the Entitlement process for the Legal Business segment.


I have thoroughly enjoyed each role assigned to me and consistently given my best to the team.

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