Rajesh Yadav
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Consultant - HR
Genpact
Noida
07.2019 - Current
- Conducted job analysis to determine position requirements and objectives.
- Developed and implemented HR policies and procedures.
- Provided guidance on recruitment, selection, evaluation, disciplinary actions, terminations, and other employee relations issues.
- Assisted in developing performance management systems for employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Service Advisor
British airways
Gurgaon
11.2018 - 03.2019
- Developed and implemented a comprehensive training curriculum for new hires.
- Conducted needs assessments to identify gaps in existing training programs.
Process Developer
Genpact
Gurgaon
04.2012 - 09.2018
- Developed and delivered training programs to staff in the company's policies and procedures.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
Professional Course - Business Anlayst
Imarticus
New Delhi06-2018
Master in Economics - Applied Economics
Lucknow University
Lucknow06-2012
Bachelor's in Commerce - Commerce
Lucknow University
Lucknow06-2009
Commerce - Commerce
S K D Academy
Lucknow04-2006
All Subjects - All Subjects
City Montessori School
Lucknow04-2004
Skills
- Organizational Development
- Retention Strategies
- Employee Engagement
- Recruitment Strategies
- Interviewing Techniques
- Employee Relations
- Exit Interviews
- Hiring and Retention Strategies
- Onboarding
- Onboarding and Orientation
- Recruitment
- Training Programs
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Accomplishments
- Bronze award for quality work
- Silver award fo r being consistent performer
Timeline
Consultant - HR
Genpact
07.2019 - Current
Service Advisor
British airways
11.2018 - 03.2019
Process Developer
Genpact
04.2012 - 09.2018
Professional Course - Business Anlayst
Imarticus
Master in Economics - Applied Economics
Lucknow University
Bachelor's in Commerce - Commerce
Lucknow University
Commerce - Commerce
S K D Academy
All Subjects - All Subjects
City Montessori School