Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Consultant - HR
Genpact
Noida
07.2019 - Current
Conducted job analysis to determine position requirements and objectives.
Developed and implemented HR policies and procedures.
Provided guidance on recruitment, selection, evaluation, disciplinary actions, terminations, and other employee relations issues.
Assisted in developing performance management systems for employees.
Developed and implemented recruitment strategies to attract qualified candidates.
Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Service Advisor
British airways
Gurgaon
11.2018 - 03.2019
Developed and implemented a comprehensive training curriculum for new hires.
Conducted needs assessments to identify gaps in existing training programs.
Process Developer
Genpact
Gurgaon
04.2012 - 09.2018
Developed and delivered training programs to staff in the company's policies and procedures.
Provided prompt and courteous service to customers via phone, email, and chat.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Collaborated with other departments to ensure customer satisfaction.
Identified opportunities for process improvement within the customer service department.
Developed strong relationships with customers by providing knowledgeable advice on products and services.
Monitored customer feedback regularly to identify areas for improvement in services offered.