Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Rajesh  Yadav

Rajesh Yadav

New Delhi

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Consultant - HR

Genpact
Noida
07.2019 - Current
  • Conducted job analysis to determine position requirements and objectives.
  • Developed and implemented HR policies and procedures.
  • Provided guidance on recruitment, selection, evaluation, disciplinary actions, terminations, and other employee relations issues.
  • Assisted in developing performance management systems for employees.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.

Service Advisor

British airways
Gurgaon
11.2018 - 03.2019
  • Developed and implemented a comprehensive training curriculum for new hires.
  • Conducted needs assessments to identify gaps in existing training programs.

Process Developer

Genpact
Gurgaon
04.2012 - 09.2018
  • Developed and delivered training programs to staff in the company's policies and procedures.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Collaborated with other departments to ensure customer satisfaction.
  • Identified opportunities for process improvement within the customer service department.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.

Education

Professional Course - Business Anlayst

Imarticus
New Delhi
06-2018

Master in Economics - Applied Economics

Lucknow University
Lucknow
06-2012

Bachelor's in Commerce - Commerce

Lucknow University
Lucknow
06-2009

Commerce - Commerce

S K D Academy
Lucknow
04-2006

All Subjects - All Subjects

City Montessori School
Lucknow
04-2004

Skills

  • Organizational Development
  • Retention Strategies
  • Employee Engagement
  • Recruitment Strategies
  • Interviewing Techniques
  • Employee Relations
  • Exit Interviews
  • Hiring and Retention Strategies
  • Onboarding
  • Onboarding and Orientation
  • Recruitment
  • Training Programs

Languages

Hindi
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1

Accomplishments

  • Bronze award for quality work
  • Silver award fo r being consistent performer

Timeline

Consultant - HR

Genpact
07.2019 - Current

Service Advisor

British airways
11.2018 - 03.2019

Process Developer

Genpact
04.2012 - 09.2018

Professional Course - Business Anlayst

Imarticus

Master in Economics - Applied Economics

Lucknow University

Bachelor's in Commerce - Commerce

Lucknow University

Commerce - Commerce

S K D Academy

All Subjects - All Subjects

City Montessori School
Rajesh Yadav