Rajesh B Gosetty
Bengaluru
Summary
Strategic Salesforce leader with 18+ years of CRM delivery, AI innovation, and cross-cloud transformation expertise. Experienced in leading global Salesforce programs across Service, Sales, Experience, and Platform Clouds—bridging strategy, architecture, and execution to deliver measurable business outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Salesforce Engagement Manager – Global Service & Sales Transformation
Aryaka
2024 - 01.2025
- Directed global Salesforce programs spanning Sales Cloud, Service Cloud, and AI enablement, driving CRM modernization and customer success outcomes.
- Revenue Growth Enablement: Delivered Sales Cloud enhancements including pipeline visibility, opportunity scoring, and CPQ optimization, improving forecast accuracy by 25%.
- Implemented Sales Analytics Dashboards for leadership, combining sales velocity, deal health, and win-loss insights.
- Partnered with sales ops to deploy Account 360 dashboards, integrating customer health, renewals, and expansion metrics.
- Introduced GenAI-powered insights via Meta Llama & Google Gemini to summarize opportunities, predict churn, and suggest upsell actions, Customer Sentiment Score.
- Delivered Next Best Action AI for both service and sales teams, improving SLA adherence and deal progression metrics by 20%+.
- Streamlined end-to-end processes between Sales → Service handoff, improving onboarding efficiency and reducing SLA violations by 15%.
Salesforce Engagement Manager
Aryaka
01.2019 - 2024
- Managed Salesforce delivery across sales, marketing, and customer success teams.
- Built Customer & Partner Portals integrating sales pipeline updates, renewals, and quote tracking.
- Transitioned the sales team from spreadsheets to Lightning Experience, driving CRM adoption and pipeline accuracy.
- Automated renewal and quote workflows, reducing manual data entry by 40% and improving deal turnaround times.
- Defined roadmap for Salesforce CPQ adoption to streamline deal structuring and contract management.
Salesforce Developer / Architect
Rubrik, Inc.
01.2018 - 01.2019
- Developed a dashboard for Sales and Service leadership team which helped them to analyze the growth of the company and customer satisfaction.
- Architected Sales & Service dashboards to provide executives with unified growth and retention insights.
- Supporting the team to resolve all new and existing tickets, following Agile Methodologies, Sprint Planning, Sprint Retrospective, QA and Deployment Managing.
- Developed and optimized landing pages to increase lead generation and drive conversions.
Salesforce Architect / Lead Developer
Aryaka Networks
01.2015 - 01.2018
- Delivered successfully by implementing the Case Management System, Service Cloud Console for Aryaka Support Team.
- Implemented Case Flag App which helped the company saving cost by 750$/year for managing the cases and to boost the productivity.
- Implemented automated loop protection & auto email cases for Email-to-cases. Saving cost of around total 2000$/year.
- Complete implementation of Service Cloud Console, Self Service for Partners and Live Agent.
Assistant Manager
Genpact
01.2013 - 01.2015
- Oversaw Salesforce operations across sales and support orgs, ensuring consistent process adoption and data quality.
- Designed leadership reports for revenue tracking and sales performance monitoring.
Consultant CRM
Cognizant
01.2011 - 01.2013
- Delivered CRM roadmaps and migration strategies for global B2B clients adopting Salesforce Sales Cloud.
Senior Software Engineer
Accenture
01.2007 - 01.2010
- Supported Salesforce–Siebel integration projects for telecom clients, focusing on data migration and order management.
Education
Bachelor of Engineering -
R.N.S. School of Engineering
01.2006
Skills
- Salesforce Practice Leadership
- Delivery & Program Management
- Cross-Cloud Solutioning (Sales, Service, Experience, CPQ)
- Business Transformation & CRM Strategy
- Executive Stakeholder Management
- AI & Analytics Integration
- Lead-to-Cash & Revenue Operations
- Service Excellence & Case Management
- Workflow & Process Automation
- Data Migration & Integration Architecture
Certification
- Salesforce Certified Platform Developer I
- Salesforce Platform App Builder
- Certified Project Management (CIPM)
- Salesforce Certified Force.com Developer
- Social Media Marketing for Small Business
Timeline
Salesforce Engagement Manager
Aryaka
01.2019 - 2024
Salesforce Developer / Architect
Rubrik, Inc.
01.2018 - 01.2019
Salesforce Architect / Lead Developer
Aryaka Networks
01.2015 - 01.2018
Assistant Manager
Genpact
01.2013 - 01.2015
Consultant CRM
Cognizant
01.2011 - 01.2013
Senior Software Engineer
Accenture
01.2007 - 01.2010
Senior Salesforce Engagement Manager – Global Service & Sales Transformation
Aryaka
2024 - 01.2025
Bachelor of Engineering -
R.N.S. School of Engineering