RAJESH BABU DEVINENI
HYDERABAD
Summary
Innovative Senior Process Executive with 3.5 years of demonstrated expertise in process engineering and top level process leadership. Inspiring leader with proven success at spreading value of top-notch business processes throughout an entire organization. Especially gifted at making development and implementation of business processes entire team effort.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
HYDERABAD
03.2023 - 04.2024
- Took patient notes, documented in electronic health records, learned medical processes, worked with supervising physicians, and converted audio files into text files.
- Created detailed documentation for each process to ensure compliance with regulations.
- Trained staff on new procedures and provided ongoing support for existing processes.
- Monitored performance metrics to evaluate effectiveness of established procedures.
- Facilitated collaboration between teams to streamline communication across departments.
- Maintained up-to-date records of all changes made throughout the life cycle of each project.
- Adhered to quality standards while performing regular audits throughout the organization.
Analyst
R1 RCM
CHENNAI
10.2021 - 11.2022
- Verified denied medical claims, analyzed reasons, and contacted insurance companies to move payments.
- Documented procedures for performing tasks such as data collection and manipulation.
- Implemented strategies for automating manual processes within the organization.
- Utilized visualization tools such as Tableau or Power BI to present findings.
- Assisted in training staff on how to use analytical tools effectively.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Performed quality assurance to assess data and validate results.
Senior Customer Care Executive
Access Health Care
CHENNAI
03.2015 - 05.2016
- Analyzed pending insurance claims, identified root causes, contacted insurance companies, and provided documentation for payment.
- Received and responded to customer inquiries in a timely manner, ensuring customer satisfaction.
- Provided technical support and troubleshooting assistance to customers.
- Monitored customer service metrics to ensure quality standards were met.
- Resolved escalated customer complaints within established time frames.
- Analyzed feedback from customers in order to identify trends or patterns in service issues.
Education
B.Com (GENERAL) -
OSMANIA University
01.2012
Intermediate -
Board of Intermediate Education
01.2008
SSC -
Board of Secondary Education
01.2005
Skills
- MS-Office
- BASIC COMPUTER APPLICATIONS
- Time Oriented: Drive to achieve time schedules and meet deadlines
- Hard Work and Determination: Track record of taking challenging assignments, working very hard, and proving successful
- Team Dynamics: Ability to function effectively as a team member and as a leader
- Communication Skills: Confident and effective in communication
- Efficiency Improvement
- Operational Excellence
- Cross-functional team leadership
- Sales Reporting
- Workflow Analysis
- Document processing
- Claims Processing
- Coaching and Mentoring
- Customer Service Management
- Customer Retention
- Quality Assurance
- Performance Improvement
Personal Information
- Father's Name: D.MOHANRA
- Date of Birth: 04/05/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English, Telugu, Hindi & Tamil
Disclaimer
I hereby declare that all the above furnished details are true to the best of my knowledge and belief.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Timeline
Senior Process Executive
Cognizant Technology Solutions
03.2023 - 04.2024
Analyst
R1 RCM
10.2021 - 11.2022
Senior Customer Care Executive
Access Health Care
03.2015 - 05.2016
B.Com (GENERAL) -
OSMANIA University
Intermediate -
Board of Intermediate Education
SSC -
Board of Secondary Education
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