Rajesh Kenguva

Center Manager

Axis Bank Ltd

Visakhapatnam

07.2021 - Current

Managed collections and agency operations across Visakhapatnam and Spokes locations.
Conducted audits to ensure compliance with standards and improve processes.
Oversaw secured collections to enhance recovery rates and minimize losses.
Handled repossessions and surrenders to maintain asset integrity.vehicles taken from problematic customers.
Initiation of sale process and disposing the repossessed assets, with in the time line.
Maintaining repo kit inventory and issuing repo kits to vendor as per the requirement.
Resolve all ECS and services issues.
Maintaining collection MIS, Handling agency audit.
Control bucket flow cases and focus on non- starters.
Ensuring adequate Feet on Street availability area- wise / bucket- wise / segment- wise.
Facilitate customers in payment process though UPI, Online banking.
Visit premises of problematic customers to find out financial difficulties.
Perform investigation for skip customers using internal and external sites.
Assisted in tracing the customer's new address.
Regular contact with all vendors and in-house executives to increase efficiency of collections.
Prepared and analyzed reports, and recommended improvements.
Monitored collection activities according to RBI regulations.
Assisted staff and initiated changes to collection policies and procedures.
Update customer feedback in system (Trails) and give to seniors for review.
Worked with legal team for early initiation of legal.
Trained new employees on company policies, procedures, and job responsibilities.
Created operational plans for the center in order to maximize efficiency and productivity.
Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
Resolved conflicts between customers and staff members in a professional manner.
Evaluated job performances of team members regularly through feedback sessions.