Rajesh Kumar Behera
Relationship Manager
Bengaluru,KA
Summary
Proven Customer Relationship Manager with a track record of exceeding sales goals by over 100% at ICICI BANK LIMITED, leveraging skills in customer relations and CRM software proficiency. Expert in fostering inter-department collaboration and enhancing client trust, significantly improving business opportunities and client service activation times. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager,Busniess Banking
Standard Chartered Bank
01.2023 - Current
- Managed and deepened existing client relationships, leading to increased business opportunities.
- Implemented effective risk management strategies in accordance with company policies, safeguarding both the organization''s interests and those of its clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed and implemented comprehensive client onboarding process, significantly reducing time to full service activation.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
Trade Relationship Manager (ETRG)
ICICI BANK LIMITED
11.2020 - 01.2023
- Managed Asset under management size of 100 crores consisting of individual and Self Employed Segment.
- Gained a practical understanding of working in multiple departments like Current Account, trade & fores as well as working in a team .
- Adherence to specific quality of services at all levels and understanding of Compliance, credit, legal and operational risks in handling of trade operations.
- Ensured smooth banking of mapped base in terms of daily transactions, updating of important details and periodic review of the portfolio.
- Achieved 100% revenue targets in consecutive years.
- An extensive Knowledge of Capital transactions like FDI,ODI,ECB ,ESOP and INVI .
- Have a knowledge about all the regulatory aspects of RBI and FEMA guidelines of Trade transaction like Import and export bill regularization,FCGPR ,APR ,FCTRS ,ESOP and INVI filling .
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
Education
POST GRADUATION IN DIPLOMA AND BANKING -
ICICI MANIPAL ACADEMY
Bengaluru, India 04.2001 -
Bachelor of Science -
M.P.C Autonomus College
Baripada, India 04.2001 -
CHSE Science -
Siddhi Vinayak Residential College
Balasore, India 04.2001 -
Board of Secondary Education -
Chhatrapur High School
Balasore, India 04.2001 -
Skills
Customer Relations
Account Management
Inter-department collaboration
CRM software proficiency
Training and mentoring
Sales proficiency
Research and due diligence
Schedule Management
Teamwork and Collaboration
Time Management
Customer Service
Organizational Skills
Languages
odia
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Relationship Manager,Busniess Banking
Standard Chartered Bank
01.2023 - Current
Trade Relationship Manager (ETRG)
ICICI BANK LIMITED
11.2020 - 01.2023
POST GRADUATION IN DIPLOMA AND BANKING -
ICICI MANIPAL ACADEMY
04.2001 -
Bachelor of Science -
M.P.C Autonomus College
04.2001 -
CHSE Science -
Siddhi Vinayak Residential College
04.2001 -
Board of Secondary Education -
Chhatrapur High School
04.2001 -
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