Rajesh Kumar G
Bangalore
Summary
Resourceful Specialist with 8+ years of experience offering expertise in problem-solving, data analysis, process improvement and customer service. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome.
Overview
8
8
years of professional experience
Work History
Analyst, Business Operations
Dell Technologies
Bangalore
2017.11 - Current
- Designing RPA (Robotics Process Automation) solutions on various structured and repeatable steps in business, and achieve RPA enabled solutions via BOT based on the client requirements.
- Experience in resource management handling all the Dell projects by coordinating with the project managers in aligning the skilled resources based on customer needs and expectations.
- Responsible for implementation management, planning and support the management.
- Exploring, discover risks and resolving the issues that effect release scope, schedule, quality and ability to provide the solutions to the table.
- Evaluating & examining the current business processes, driving operational efficiency by implementing best practices, optimising the processes and identifying gaps for process improvement.
- Designing and implementing the strategies to simplify the process flows while ensuring compliance.
- Mapping and re engineering business processes to improve process performance and quality.
- Escalation management, KPI's and sharing RCA to the leadership.
- Managing day to day workload and responsible for training the team, helping on the complex issues and providing technical guidance when needed.
- SLA Management with customer satisfaction.
- Demonstrated experience in process analysis and translating business requirements or problems into actionable dashboard view using Power BI and sharing the trend with senior leadership.
- SOP creation, flowchart, BRD, AS IS documents design and ensuring all documents are up to date with latest process.
- Auditing for quality and compliance check.
- Monitoring the deadlines, issues and leading review calls with the stakeholders to provide regular updates and building the relationships at all levels.
- Proven experience delivering timely, high quality, presentations and reporting for various projects.
- Proven experience in continuous improvement, business requirements gathering and collaborating with cross functional teams, gap analysis, process mapping and optimisation.
- Ability to work independently and as a part of team with minimal supervision in a fast paced environment.
- Ability to work on multiple priorities, ad-hoc requests related to project management, presentation developement and business analysis.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- SPOC for identifying areas of improvement and implementing best practices.
- Tracking the project progress and ensuring timely delivery of deliverables.
- Experience in working with Global clients, cross functional teams including sales, engineering, enablement and leadership.
- Establishing baseline metrics and analytics, collaborating with leadership team to track and report all key performance indicators.
- Exposure to different project, stakeholders and customers
- Ability to communicate effectively to the business partners or stakeholders to understand projects and drive next steps.
- Collecting and maintaining the documentation in SharePoint.
- First point of contact and subject matter expert to handle the business escalations or customer queries.
- Reviewing and refining KPI's to effectively measure and monitor efficiency.
- Knowledge of procurement processes.
- Conducted training sessions for staff on effective resource management practices.
Education
MBA - Finance
Newton's Group of Institutions
Macherla, Andhra Pradesh06.2017
Skills
Communication, Analytical, Decision Making, Microsoft word, Excel, Powerpoint & Power BI, Sharepoint, Visio, Automation, Salesforce, Smartsheet, Project & Stakeholder Management, Business analysis, Problem solving, Multi task, Critical thinking, Attention to detail, Quick learner, Customer support, Resource Management, Root cause analysis, User Acceptance Testing (UAT), Jira, Basic python & Lean Six Sigma, Adaptability, ITIL, Presentation, Process Improvement, Interpersonal, SAP, CRM
Accomplishments
- Recognised as SME.
- Trained 20+ team members.
- Identifed and successfully implemented automation on seven projects.
- Devloped the automatic lightning dashboards for auditing and created individual capacity tracker for the team using sharePoint.
- Devloped centralized two sites in SharePoint for the Business unit with process related information.
- Achieved two applause, 13 Bravo & one cheers awards.
- Supervised and managed team of 12 staff members as a process lead.
- Earned recognition as a top performer for consistently exceeding expectations through out my tenure as a specialist in the field.
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Elementary
A2
Timeline
Analyst, Business Operations
Dell Technologies
2017.11 - Current
MBA - Finance
Newton's Group of Institutions