Rajesh Kumar M

• Role: Change & Release Management, Team Handling, Scrum, and Application Security Support
• Tools and Platform: Splunk , Jira, Rundeck, BMR Remedy, Confluence,MS Office,
• Supported the Bank application servers from security threat and hacking by installing Security agents to the Servers linked to the bank applications
• Attended daily Scrum call to discuss on the blockers and share update on the applications and its events
• Created user interfaces that will allows customers to manage their own Splunk instances
• Troubleshooted Splunk servers,forwarder problems and issues
• Installed and Configured security agents to the bank applications via Splunk tool
• Used Jira tool to create applications assessment report and governance validation
• Used Rundeck to run the job for installing the security agents on database servers
• Used Splunk to check the security agents reporting to the correct console and its running status
• Worked on confluence page to update the tracker, deployment files and governance files.

• (Retail Industry)
• Role: Incident Management, Application Support and Quality Auditing
• Tools and Platform: Citrix, MS Office, ServiceNow, Service Request System, Windows
• Handled Alerts Monitoring, Incident Management and P1 and P2 business critical issues
• Followed documented processes and workflows provided by Clients or higher level support representatives, vendors, product management
• Provided application support to IT devices like Server, Router, Switch, Workstations, Registers, Point-of-sale registers, etc
• Performed upgrades on Servers, Registers and Workstations in the stores
• Ensured business continuity by designing, implementing and testing disaster recovery in Server in coordination with higher level support team
• Troubleshoot, analyze and resolve computer problems related to both hardware and software
• Maintained servers already installed and set up with custom builds and applications on the network
• Served as communication conduit between Server Tech and higher level support team to complete the Disaster Recovery process
• Prepared documentation on frequently faced issues in applications, which makes troubleshooting easier

Role: Production Support, Incident and Problem Management, Quality Auditing.

Tools and Platform: Autosys,Oracle Apps,ServiceNow, PPM,VMware, SharePoint, MS Office.

· Monitored and supported of Autosys and Oracle forms based batch environments.

· Insert/Modify/Delete Oracle and Autosys jobs in production and Non-Production environments.

· Schedule, execute and monitor jobs for Domestic environments, including routine infrastructure maintenance and utilization.

· Provide Operations support for production and Non-Production environments (Prod/QA/UNIT/Dev).

· Schedule, monitor and perform similar operations productions functions in tests environments.

· Experienced on job scheduling and executing Jobs in PRODUCTION and Lower region Application Support tool- Autosys R11.3.6.

· Performed Sanity check for the applications that are in scope after the maintenance.

Role: Incident Management, Team Handling and Application Support

Tools and Platform: ServiceNow, Kibana, Windows and Citrix.

• Managed incident management bridge calls with support teams, on-call support application teams and management
• Ensured that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service and those changes to Configuration Items are recorded
• Process Improvements – Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes
• Reactively follow incident response best practices, while proactively spearheading innovation for processes that are requiring constant incident responses
• Updated incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution
• Strong experience in delivery with distributed teams onsite/offshore and ability to handle mix of project types and technologies in a fast pace environment
• Experienced in handling Application Onboarding from Prod/App support and managing the repository of the relevant documents
• Attended all key meetings, daily calls, shift handovers and responsible for collating status reports (Daily/Weekly Status updates, Monthly Business reviews) from and Project perspective.

• Project: CMT – Competitor Monitoring Team (Automation)
• Tools and Platform: SRS Ticketing Tool, Xml, Red Hat Linux, Eclipse
• Monitored Amazon competitors of US and Canada through automation by configuration setup using XML coding and extracting the product’s URL using SQL queries from the DB
• Testing and analyzing the extracted products and generating check list for the tested products
• Allocated jobs to the folks and also monitoring the productivity, accuracy, target on the monthly basis
• Have successfully handled and managed the operation teams for many service requests, data requests and configuration setup to enhance the targets
• Have coordinated with the recruitment team for conducting interviews and also took ownership to train the new folks regarding the process
• Innovated and implemented new type of methods for simple way of working and proactively identified some possible potential issues and provided alternative solutions in implementing new business requirements
• Served as the immediate point of contact in terms of any production issue, and was responsible in identifying the cause of issue and resolving it
• Was responsible for managing critical business issues that needed immediate attention, co-ordination with concerned teams, quick workaround and provided accurate solution
• Handled various kind of tickets from operation teams, buyers team regarding business requirements and have performed the root-cause analysis for many critical business issues, provided required solution on-time
• Was the point of contact for all activities like file processing, error reporting, file reprocessing, and check list generation
• Have coordinated with the technical team in solving recurring issues in applications and resolved it by providing appropriate solution.