RAJESH KUMAR MANDAL
Hospitality & Hotel Administration
VILL - ARGHAWA, P.O - KAMALPUR, P.S-BASOPATTI, DIS- MADHUBANI, BIHAR,Bihar
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Fulfills customer orders while maintaining clean and safe environment. Delivers quality and offers great organizational skills.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Taj Bengal
09.2023 - Current
- Interact daily with hotel and dining guests to promote the brand and accept feedback.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Hospitality & Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
Kolkata, India07.2023
Skills
- Strategic planning
- Service Delivery Management
- Customer service
- Time management
- Problem-solving
- Food presentation
- Guest Relations
- Order Accuracy
Training
- Food and Beverage Management Training
- Food and Safety Management
- Learning & Development Training
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Hobbies and Interests
I am fascinated with farm-to-table concepts and volunteer my little free time with non-profit organizations that encourage service skills training with homeless veterans. I am also a cricket fan, playing cricket, on an almost daily basis.
Timeline
Guest Service Associate
Taj Bengal
09.2023 - Current
Bachelor of Science - Hospitality & Hotel Management
INSTITUTE OF HOTEL MANAGEMENT
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