Rajeshkumar MM

Project Name: MyCRM

Environment: Java 1.8, JSP, Spring MVC, Hibernate, Maven, Log4j, Apache Tomcat 9.0, MySQL Database

Description:

• Comprehensive CRM system for streamlining sales, marketing, and service processes.
• Developed using Monolithic Architecture with JSP (UI), Spring MVC (Business Logic), and Hibernate (Data Access).
• Implemented Spring Batch for automated notifications (product expirations, overdue invoices).
• Designed backend with MySQL, optimized for high transaction volumes.
• Integrated Log4j for error handling and logging.
• Deployed on Apache Tomcat 9.0 and tested for performance.

Responsibilities:

• Designed and developed dynamic JSP pages for Sales Orders, Quotes, and Invoices.
• Developed Spring MVC controllers and services for request handling and business logic.
• Created Hibernate-based DAO classes for MySQL interactions.
• Validated inputs and implemented error handling at the service layer.
• Collaborated on database schema design and optimization.
• Worked on Sales Order Module for creation, updates, and listing functionalities.
• Implemented Spring Batch notifications for scheduled updates.
• Conducted unit/integration testing for system stability.
• Deployed application on Apache Tomcat 9.0 and assisted in bug fixes.
• Documented module workflows for future development.

• Workforce Planning: Expertise in forecasting and scheduling to optimize workforce resources for operational efficiency.
• NICE Tools Proficiency: Proficient in utilizing NICE software for managing call volumes, staffing requirements, and real-time adjustments.
• Performance Monitoring: Skilled in tracking and analyzing employee performance metrics using NICE solutions to enhance productivity.
• Reporting and Analytics: Experience in generating comprehensive reports on workload, performance, and compliance.
• Real-Time Management: Capable of handling real-time adjustments to staffing and workflows to address dynamic needs.
• Compliance Management: Ensured adherence to organizational policies and labor laws through effective workforce monitoring.
• Problem Solving: Adept at resolving scheduling conflicts and improving workforce utilization.
• Collaboration: Worked closely with cross-functional teams to align workforce strategies with business objectives.

Tools

• NICE WFM (Workforce Management)
• NICE IEX & Real-Time Adherence (RTA)
• NICE Analytics & Quality Management (QM)
• Salesforce CRM
• Microsoft Excel
• CRM Tool Integration.