Rajeshkumar Munusami

Client: United Services Automobile Association (USAA), US:

• Leading the offshore mainframe technical support team, and coordinating with the onsite team and clients.
• Experienced in source code management (SCM) to migrate the components from the project level into production.
• Gained the batch processing knowledge to support the other team members' testing effort.
• Keyed in the various online transactions to debug the code, as well as to ensure that the code working as expected from an QA perspective.
• Provides problem resolution support specific to application issues; identifies and resolves problems in application software, coordinating with application users to determine symptoms, and ensure accurate problem definition.
• Designs, codes, unit tests, unit integration tests, and maintains application components based on detailed design specifications, solutions to meet user requirements.
• Develops unit and unit integration test plans and procedures. Validates that developed/enhanced components meet application requirements and performance goals.
• Follows the Software Development Life Cycle (SDLC) in all application development.
• Assists in the development and improvement of application maintenance plans, processes, procedures, standards, and priorities.
• Creates and maintains reports on the status of application maintenance issues and activities.
• Maintains direct knowledge of, and applies, all applications maintenance technical processes and procedures.

Client: AT&T Communication, US - AT&T Technical Support – Pre and Post Billing Experience:

• Received KT from the onshore client effectively for multiple applications.
• Analyze change requests to determine the scope of work, and estimate the level of effort for application changes. Writes detailed technical specifications for changing application components based on business requirements and high-level designs.
• Prepare system understanding documents, function specification documents, and give walkthroughs to the clients/SMEs.
• Worked in the Azure Cloud Migration process and successfully migrated over 250 complex mainframe batch jobs to securely transfer reports via Connect:Direct.
• Having excellent client relationships and stakeholder management skills.
• Having good team management, resource management, and excellent interpersonal skills.
• Maintained mainframe coding, and performed testing activities.
• Prioritize business-beneficial work promptly and accurately.
• Collaborating with developers to resolve defects in coding.
• Ensure that SLAs are met 100%.
• Experience in handling the Work Intake Tool (WIT).
• Prepared reports about all the abends, and found several Continuous Improvement Ideas.
• Document the steps for resolution, and prepare a document on it for future reference.
• Played a major role in team building.
• I have engaged in a knowledge-sharing session and enhanced my skills for my team members.

Client: Health Care Service Corporation (HCSC), U.S.

• Perform analysis, prepare the design document, and code for requirements.
• Conducted unit tests and documented unit test results for complex programs to build the application and make it ready for validation and delivery.
• Successfully moved codes to production without any defects or delays.
• Experienced in CICS development.
• Experience in Agile Methodology of Development.
• Maintain the coding standards as per the client's requirements.
• Experienced in Lotus Notes application for code promotion.
• Daily scrum meeting to share progress, report impediments, and make commitments.
• Support the application whenever the application is moved to production.
• Document the steps for resolution, and prepare a document on it for future reference.
• Handled several alerts/issues affecting stakeholders, provided resolution during tech bridge calls, and resolved incidents within the specified SLA.
• Experience with the Jira tool.
• I have acquired a sound knowledge of the healthcare domain, and I have elevated my role to be considered an expert.