Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rajesh Kumar Upadhyaya

Rajesh Kumar Upadhyaya

Digital Payment, Sales Distribution Leader, POS, UPI, QR , PG, Branch Banking, Merchant Acquiring, Unsecured Lending
Balasore

Summary

Motivated Payments professional with high passion to raise the bar for self and the team. Have an overall experience of 22 years including 17+ years in Banking, Cards and Payments with thorough understanding of credit cards, merchant acquiring, prepaid cards and related processes, regulatory framework and technology. Have been successful in maximizing corporate performance, driving growth & innovation, generating revenues and capturing market share.

Overview

23
23
years of professional experience

Work History

Asst General Manager - East

One97 Communication Ltd
Bhubaneswar
09.2023 - Current


  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in Busuness and service delivery.
  • Enterprise Business Sourcing, Portfolio Management, Activation, Cross Selling of all business development products, UPI, Lending Product & other VAS product for Eastern Zone with 40 KAM & 5 State Heads.

Zonal Sales Manager

Pine Labs Pvt Ltd
Bhubaneswar , Odisha
04.2020 - 09.2023
  • Optimized pricing strategies based on industry trends and client needs, balancing profitability with competitiveness.
  • Collaborated with marketing teams to develop effective promotional materials that resonated with target audiences.
  • Delivered exceptional customer service, resulting in increased client satisfaction scores.
  • Managed a diverse portfolio of accounts, ensuring consistent revenue generation from multiple sources.
  • Associated with Pine labs Pvt Ltd since September’16, looking after Sales & operation of East Zone as Zonal Sales Manager with a team of 3 Regional Sales Manager, 6 Area Sales Manager, 14 Deputy Sales Manager & 15 Sales Manager covering Retail Distribution Sales Channel With Leading Brand like (Samsung, Oppo, Vivo, LG, Sony, HP, Dell, Voltas, Hitachi, MRF, Bridge Stone and many more brands) & reporting to National Sales Head .

Regional Sales Manager

Pine Labs Pvt. LTD.
Bhubaneswar
09.2016 - 03.2020
  • Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Proactively identified potential bottlenecks in the sales pipeline to minimize risks and maintain a healthy deal flow for sustained revenue growth.

  • Retail Distribution & Sales Management through 35 active Managers for East India.
  • Planning & implementing business strategies to drive revenue and profitability through 13 Banks. Like SBI, ICICI, HDFC, IDBI, BOB, AXIS, BOI, , UBI, CITY, SCB, YES Bank .
  • On job Training & Sales skill development of the sales Team to deliver desired result, Local level corporate distribution & expansion.
  • Ensuring proper Revenue Generation from Acquiring bank side, EMI, VAS Sales & proper Collection of Monthly Service fee from existing merchant.
  • Coordinating business of various Local Bank and Financial Organization tied up with Pine labs in East.
  • Ensuring regular activation of existing POS given to merchant with EMI Activation & VAS Transaction.
  • Ensuring EMI Transaction & Proper Payout settlement to Merchant in time.
  • Promoting Brand EMI, Software Integration, Loyalty &other VAS within the Zone.

  • Retail Distribution & Sales Management through 35 active Managers for East India.
  • Planning & implementing business strategies to drive revenue and profitability through 13 Banks. Like SBI, ICICI, HDFC, IDBI, BOB, AXIS, BOI, , UBI, CITY, SCB, YES Bank .
  • On job Training & Sales skill development of the sales Team to deliver desired result, Local level corporate distribution & expansion.
  • Ensuring proper Revenue Generation from Acquiring bank side, EMI, VAS Sales & proper Collection of Monthly Service fee from existing merchant.
  • Coordinating business of various Local Bank and Financial Organization tied up with Pine labs in East.
  • Ensuring regular activation of existing POS given to merchant with EMI Activation & VAS Transaction.
  • Ensuring EMI Transaction & Proper Payout settlement to Merchant in time.
  • Promoting Brand EMI, Software Integration, Loyalty &other VAS within the Zone.

  • Retail Distribution & Sales Management through 35 active Managers for East India.
  • Planning & implementing business strategies to drive revenue and profitability through 13 Banks. Like SBI, ICICI, HDFC, IDBI, BOB, AXIS, BOI, , UBI, CITY, SCB, YES Bank .
  • On job Training & Sales skill development of the sales Team to deliver desired result, Local level corporate distribution & expansion.
  • Ensuring proper Revenue Generation from Acquiring bank side, EMI, VAS Sales & proper Collection of Monthly Service fee from existing merchant.
  • Coordinating business of various Local Bank and Financial Organization tied up with Pine labs in East.
  • Ensuring regular activation of existing POS given to merchant with EMI Activation & VAS Transaction.
  • Ensuring EMI Transaction & Proper Payout settlement to Merchant in time.
  • Promoting Brand EMI, Software Integration, Loyalty &other VAS within the Zone.

Cluster Manager

Axis Co-operative Limited
Balasore
12.2013 - 09.2016


  • Selling of Recurring Deposit, Fixed Deposit & Savings Account with the help of 20 Branch Sales Manager, having 400 executives, Cross Selling of Life Insurance & Mutual fund, General branch administration activity, branch Operation Management, Insurance Issuance follow up, Product Mix & looking about the Persistency Part, MIS management, Demand Draft Processing, CASA Management etc.
  • Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
  • Developed efficient operational processes to optimize resources and improve overall cluster performance.
  • Streamlined communication channels between departments, fostering a collaborative work environment for all team members.

Branch Manager

ICICI Bank Ltd
Karanjia, Baripda, Mayurbhanj
08.2009 - 11.2013
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Agency Manager (Branch Manager)

PNB Metlife Insurance Company Limited
Bhubaneswar
08.2008 - 08.2009


  • Handling a team of 10 Sales Manager & 2 Senior Sales Manager, 20 Business Partner, 10 Recruitment Officer.
  • Responsible for advisor activation, recruitment, training, Product mix, licensing, & over all branch administration.
  • Dealing with the corporate agencies to generate business from them, Conducting Training Session for their senior managers & trainers.
  • In order to promote rural business arranging rural meetings & seminars with SHG & other Non-Government Organization at various rural areas.
  • Responsible for Annual Targets, owning sales target by guiding and maintaining the relation with existing corporate partners & my payroll employees towards achieving business targets.
  • After all, achieving my business target and looking after the profitability of the Organization.
  • Also responsible for preparing the Annual appraisal of my Payroll team members.
  • Recruited trained, and mentored a high-performing team of insurance agents, fostering professional growth and development.
  • Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
  • Collaborated with cross-functional teams to develop innovative products and services tailored to customer needs.
  • Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.

Agency Manager

ICICI Prudential LIC Ltd
Balasore
03.2006 - 07.2008
  • Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
  • Recruited trained, and mentored a high-performing of insurance agents, fostering professional growth and development.
  • Collaborated with cross-functional teams to develop innovative products and services tailored to customer needs.
  • Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.

  • Time to time conduct Life Advisors meeting, training for goal setting and giving updated information about insurance products marketing strategy of our company, to communicate them present scenario of the company and schemes.
  • Recruitment of Life Advisors to promote the products directly to the Customers and motivate them to achieve company target for insurance services. Handling 5 Recruitment officers, who are help me to recruit new advisor from the market to sell insurance.

Operations Manager

Puri Urban And Rural Cooperative Limited
Puri
08.2001 - 03.2006
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Preparing MIS Report for Sales like – Primary & Secondary, Product wise & Distributor Wise on Monthly Basis.
  • Verified the Reimburse documents of all Sales force for Orissa & North East Region. Checking the Daily Sales Report for all Sales force and prepare a consolidated report of performance for the month to Regional Head – Sales. C&F & Distributor Management for Orissa & North East Region. Meeting & Training Arrangement for all Sales Force of Orissa & North East Region.

Education

Graduation - Commerce

U.N.College , Soro, Balasore, Odisha
Soro
08.2001

Skills

Business Development

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Timeline

Asst General Manager - East

One97 Communication Ltd
09.2023 - Current

Zonal Sales Manager

Pine Labs Pvt Ltd
04.2020 - 09.2023

Regional Sales Manager

Pine Labs Pvt. LTD.
09.2016 - 03.2020

Cluster Manager

Axis Co-operative Limited
12.2013 - 09.2016

Branch Manager

ICICI Bank Ltd
08.2009 - 11.2013

Agency Manager (Branch Manager)

PNB Metlife Insurance Company Limited
08.2008 - 08.2009

Agency Manager

ICICI Prudential LIC Ltd
03.2006 - 07.2008

Operations Manager

Puri Urban And Rural Cooperative Limited
08.2001 - 03.2006

Graduation - Commerce

U.N.College , Soro, Balasore, Odisha

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Rajesh Kumar UpadhyayaDigital Payment, Sales Distribution Leader, POS, UPI, QR , PG, Branch Banking, Merchant Acquiring, Unsecured Lending