Rajesh Kumar Yadav
Jaipur
Summary
Dynamic Store Manager with extensive experience at Titan Company Ltd, excelling in inventory management and customer service. Proven track record of enhancing sales strategies and training staff, leading to significant territory growth. Adept at building relationships and resolving issues, ensuring high customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Titan Company Ltd
Jaipur
03.2020 - Current
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed strategies to maximize sales and profitability.
- Delegated work to staff, setting priorities and goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Territory Sales Supervisor
Titan Company Ltd- LFS
Rajasthan
04.2018 - 02.2020
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Established clear communication channels with team members to ensure alignment of sales objectives.
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
- Resolved customer complaints promptly to ensure satisfaction levels were maintained.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Delegated work to staff, setting priorities and goals.
- Identified and resolved issues affecting sales performance in the territory.
- Analyzed potential sales opportunities and call plan.
- Prepared monthly progress reports on regional sales performance against targets.
- Stayed current on competitor sales, prices and products.
- Updated product and sales training for many employees.
- Increased territory sales by implementing strategic market penetration techniques.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Analyzed competitors' activities to adjust sales strategies accordingly.
Team Leader
Fossil Group (FIPL)
Jaipur
04.2015 - 03.2018
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Implemented strategic plans to enhance team performance and productivity.
- Oversaw training and development programs to enhance team skills and knowledge.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
Sales Associate
Fossil Group
Jaipur
08.2011 - 03.2015
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
Associate of Arts - MBA, Marketing & Retail
Jaipur National Uni.
Jaipur04-2020
Associate of Arts - Master in Art
Rajasthan Uni.
Jaipur04-2010
Associate of Arts - Bachelor in Education
Rajasthan Uni.
Jaipur04-2009
Associate of Arts - Bachelor in Art
Rajasthan Uni.
Jaipur04-2007
Skills
- Inventory management
- Customer service
- Sales analysis
- Staff training
- Visual merchandising
- Supply chain management
Affiliations
Voluntary work was done with the central government, youth ministry department project as part of the National Youth Corps.
Accomplishments
- Received best salesperson award, best supervisor award
Timeline
Store Manager
Titan Company Ltd
03.2020 - Current
Territory Sales Supervisor
Titan Company Ltd- LFS
04.2018 - 02.2020
Team Leader
Fossil Group (FIPL)
04.2015 - 03.2018
Sales Associate
Fossil Group
08.2011 - 03.2015
Associate of Arts - MBA, Marketing & Retail
Jaipur National Uni.
Associate of Arts - Master in Art
Rajasthan Uni.
Associate of Arts - Bachelor in Education
Rajasthan Uni.
Associate of Arts - Bachelor in Art
Rajasthan Uni.
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