Rajesh Lal
International Customer Support
Kerala
Summary
Dynamic professional with extensive experience at XL Health (OPTUM), excelling in clinical coordination and patient satisfaction. Proven ability in problem-solving and communication, implementing effective protocols that enhanced care quality. Adept in Microsoft Excel and fostering team collaboration, mentoring associates to achieve exceptional service standards. Committed to delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sr Admin Clinical Cordinator
XL Health
07.2021 - 09.2025
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
Senior Customer Service Associate
Firstsource
08.2015 - 10.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
Education
Graudation in Applied Business Administration - Applied Business Administration
Global Virtual Academy For Peace And Education
Bengaluru, India 04.2001 -
Higher Grade Qualification - ARTS
ICPEM School of Higher Grade Qualification
Bangalore03.2022
SSLC - English
R.B.A.N.M.S HIGH SCHOOL (MAIN)
Bangalore 06.2012
Skills
Microsoft Excel
Power Point
Communication
Customer service
Problem solving
Time management
Computer literacy
Active listening
Time management
Adaptability
Timeline
Sr Admin Clinical Cordinator
XL Health
07.2021 - 09.2025
Senior Customer Service Associate
Firstsource
08.2015 - 10.2018
Graudation in Applied Business Administration - Applied Business Administration
Global Virtual Academy For Peace And Education
04.2001 -
Higher Grade Qualification - ARTS
ICPEM School of Higher Grade Qualification
SSLC - English
R.B.A.N.M.S HIGH SCHOOL (MAIN)