RAJESH PRAKASH
Bangalore
Summary
Intend to build a career with a leading corporate in a research and development environment, surrounded by committed and dedicated individuals. I aim to explore my potential and work as a key player in a challenging and creative environment.
Overview
13
13
years of professional experience
Work History
VAS Assistant
Amazon Seller Services Private Limited
Bangalore
07.2023 - Current
- Monitor technician login and truck availability at the start of the day.
- Follow up with technicians to ensure same-day installations are completed.
- Prepare daily and utilization reports for mandatory project meetings.
- Report daily completions to management.
- Assign orders to technicians, and prepare cancellation reports.
- I assisted with the launch of the large appliance.
- Performance Drive on the LA Category.
- Weekly Performance Connection with SPs.
- Sharing Order Level and Tx Level Scorecards.
- Training coordination with the brand team.
- Open Orders Tracking.
- Action on Open Orders Based on CS Validation.
Customer Service Associate I
Adecco India Private Limited
Bangalore
04.2022 - 12.2022
- Interact with brands to resolve customer issues related to installations.
- Communicate with brands via email regarding installation updates.
- Provide installation status data to management.
- Conduct weekly business meetings with prospective brands.
- Maintain individual performance reports for brands.
- Follow up with customers who provided negative reviews on installations.
Business Development Senior Executive
Bytematic IT Solutions
Bangalore
04.2018 - 01.2022
- Developed strategies focused on financial gain and customer satisfaction.
- Conducted research to identify new products and customer needs.
- Held business meetings with prospective clients.
- Maintained records of sales, revenue, and invoices.
POC Supervisor
Nuance Transcription Services
Bangalore
02.2015 - 02.2018
- Performed clerical duties related to medical transcription.
- Stay updated on changes in account specifics for monitored accounts.
- Created meeting minutes (MOM) and shared them with tech leads.
- Monitored team performance and generated performance reports.
Customer Support Representative
Cosmic IT Services
Bangalore
02.2012 - 10.2013
- Analyzed customer CIBIL scores and financial history.
- Recommended vendors to customers based on financial analysis.
- Processed loan applications and handled customer complaints.
Education
Bachelor's Degree -
Rabindranath Tagore University
Bhopal12-2022
PUC -
Govt SGT PU College
Karnataka03-2011
High School -
Rajajinagar Parents Association High School
Karnataka03-2008
Skills
- Comprehensive problem-solving abilities
- Excellent verbal and written communication skills
- Diplomatically handle people
- Strong willingness to learn
- Team management and coordination
Strengths
- Self-confident
- Quick learner
- Punctual
- Flexible
Affiliations
- Played Kabaddi at the District Level during school.
- Represented Karnataka in Throwball 6 times.
- Played in corporate cricket matches and won Runner-Up in the One Dream Cup.
Languages Known
- English
- Kannada
- Tamil
Personal Profile
- Father’s Name: Prakash Kumar M
- Date of Birth: 08-07-1991
- Marital Status: Married
- Gender: Male
- Hobbies: Traveling, playing games, Listening to music
Accomplishments
- Manish Tiwary Award for exceptional performance in UDS LA Performance.
Work Achievement
- Washing Machine: Improved ratings from 4.25 stars to 4.55 stars.
- Refrigerator: Improved ratings from 4.4 stars to 4.53 stars
- Dishwasher: Improved ratings from 3 stars to 5 stars.
- Overall LA Rating: 4 stars to 4.63 stars.
- Reduced the percentage of open orders from 2.97% in January 2024 to 1.88% in December 2024.
Timeline
VAS Assistant
Amazon Seller Services Private Limited
07.2023 - Current
Customer Service Associate I
Adecco India Private Limited
04.2022 - 12.2022
Business Development Senior Executive
Bytematic IT Solutions
04.2018 - 01.2022
POC Supervisor
Nuance Transcription Services
02.2015 - 02.2018
Customer Support Representative
Cosmic IT Services
02.2012 - 10.2013
Bachelor's Degree -
Rabindranath Tagore University
PUC -
Govt SGT PU College
High School -
Rajajinagar Parents Association High School
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