RAJESH VARMA JAMPANA

• Coordinated and assigned daily installation and fault-repair tasks to a field team.
• Handled customer complaints and network-related issues (Airtel Wi-Fi and connectivity).
• Used the Airtel internal Work App tool to assign tasks, track progress, and close complaints within SLAs.
• Maintained installation, fault, and complaint records using Excel, and shared updates with management.
• Acted as a bridge between customers, onsite engineers, and supervisors to ensure a quick resolution.
• Supported issue diagnosis, escalation, and service restoration.
• Collaborated with team members to troubleshoot and resolve connectivity issues efficiently.
• Provided excellent customer service by addressing inquiries promptly.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Assisted in training new wiremen on safety protocols and installation techniques.

Key skills used: customer support, complaint management, Excel reporting, task assignment, SLA handling, coordination.

• Tracked and analyzed user data, such as app installations and uninstallations, using Excel.
• Performed functional testing on mobile applications (current and beta versions).
• Identified application bugs, crashes, and performance issues, and reported them to test engineers and developers.
• Maintained accurate records, and shared timely updates with the internal team.
• Worked with cross-functional teams to achieve goals.
• Exceeded client satisfaction by finding creative solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.
• Followed defined processes and guidelines to ensure quality and consistency.

Key skills used: Excel, application testing, bug reporting, documentation, and analytical skills.