Rajesh Varma Ruddaraju
Hyderabad
Summary
ServiceNow Certified System Administrator and Application Developer with 7 years of IT experience. Proficient in ServiceNow development, administration, ITSM, and integrations using REST and SOAP APIs. Demonstrated success in managing upgrades, migrations, and enterprise delivery projects.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Engineer – Systems Software
Franklin Templeton Investments
Hyderabad
04.2022 - Current
- Executed end-to-end ServiceNow administration and development activities, including configuration, customization, testing, and production support across ITSM modules.
- Led the implementation of Agent Workspace from initiation to completion, including requirement gathering, configuration, UI customization, testing, and post-go-live support to improve agent productivity.
- Designed and developed Service Catalog items and Record Producers, leveraging Client Scripts, UI Policies, and Workflows to enhance user experience and automate request fulfillment.
- Integrated ServiceNow with external systems using REST and SOAP APIs, enabling seamless data exchange and improving cross-platform functionality.
- Planned and executed ServiceNow instance upgrades, following best practices to minimize downtime and ensure platform stability.
- Performed environment cloning (Prod to Sub-Prod) activities, including data preservation, validation, and post-clone fix scripts to maintain system integrity.
- Played a key role in the migration of Putnam and Legg Mason ServiceNow instances, supporting data migration, configuration alignment, and functional validation to streamline operations.
- Configured and maintained CMDB CI classes and relationships, improving asset visibility and supporting incident, change, and problem management processes.
- Developed and maintained Script Includes, Business Rules, and Client Scripts to implement reusable logic and enforce business rules.
- Collaborated with cross-functional teams, including business stakeholders and support teams, to deliver scalable and reliable ServiceNow solutions.
contractor
Franklin Templeton Investments
Hyderabad
02.2019 - 03.2022
- Created, enhanced, and maintained Service Catalog requests, including catalog items and record producers, ensuring alignment with evolving business needs and approval processes.
- Integrated the Service Catalog module with third-party applications using web services, troubleshooting and resolving data synchronization and interaction issues.
- Designed and configured workflows for Service Catalog items, streamlining request fulfillment, approvals, and task automation to improve operational efficiency.
- Established Configuration Management practices by defining CI classes, attributes, and relationships to support accurate dependency mapping and impact analysis.
- Configured and monitored SLAs and performance reports, documenting service request processes and enabling visibility into compliance, response times, and service quality.
- Gathered and analyzed business requirements from stakeholders, translating functional needs into detailed technical documentation, process flows, and implementation guidelines.
- Participated in UAT support and defect resolution, ensuring smooth rollout of new catalog items and workflow enhancements.
- Ensured adherence to ServiceNow best practices and governance standards, maintaining consistency across configurations and customizations.
Education
GED -
Sri Sivani Institute of Technology
Srikakulam08-2014
Skills
ServiceNow development expertise
ITSM and service catalog management
UI policies and actions configuration
Catalog items and record producers creation
Data archiving solutions
Agent workspace implementation
CMDB management
REST API integration
Scripting proficiency (script includes, business rules, client scripts)
Report and dashboard creation
Data source and import set management
Event and notification setup
Glide objects utilization (Glide record, Glide Ajax)
Workflow customization and creation
ACL management experience
Active Directory integration (NetIQ DRA)
Certification
• ITIL® Foundation Certificate in IT Service Management
Timeline
Engineer – Systems Software
Franklin Templeton Investments
04.2022 - Current
contractor
Franklin Templeton Investments
02.2019 - 03.2022
GED -
Sri Sivani Institute of Technology