Dynamic business leader with 19+ years of experience in retail operations, business development, and team management. Proven expertise in driving revenue growth, optimizing operations, and managing large teams. Adept at strategic planning, market analysis, and fostering customer-centric environments to deliver superior business results.
• Monitor and analyze the performance of all 12 retail locations, ensuring operational targets are met in areas such as sales, inventory, customer service, and employee productivity.
• Conduct regular store visits, audits, and assessments to ensure operational compliance and address performance gaps.
• Identify opportunities for improvement in operational processes, staffing, training, and store layout.
• Lead and monitor the retail marketing and expansion strategy at a Pan India level
• Provide leadership and guidance to regional retail managers and store managers to optimize performance.
• Oversee the budget for retail operations, ensuring optimal allocation of resources to support store initiatives and operational improvements.
• Track and report on financial performance at the store level, including sales, labour costs, and inventory levels, and recommend corrective actions as needed.
• Ensure that all retail operations comply with company policies, industry regulations, and legal requirements (e.g., health & safety, labour laws, etc.).
• Collaborate with other departments (marketing, sales, supply chain, finance, HR) to drive operational efficiency and ensure the smooth execution of retail programs.
• Work closely with the marketing team to align promotions, product launches, and visual merchandising with operational requirements.