Rajeshwar Ransubhe
Jr. Officer Customer Services
Pune,Maharashtra
Summary
Airline Industry Professional as Customer service agent. To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.
Overview
12
12
years of professional experience
7
7
Certificates
Work History
Jr. Officer
AI Airport Service Ltd.
01.2022 - Current
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Assisted in the preparation of comprehensive reports, providing valuable insights for management decisionmaking.
- Managed projects for successful completion, ensuring tasks were completed on time and within budget.
- Provided exceptional customer service, resolving issues efficiently and maintaining positive client relationships.
- Exceeded sales targets consistently through effective relationship-building techniques coupled with persuasive communication skills.
- Evaluated business operations regularly, making recommendations for process improvements that ultimately enhanced efficiency.
- Centralized Load and Trim Coordinator.
- Air India Express Pool In charge from last almost 2 years. And Achieved On time performance.
- Delivered high-quality work consistently, adhering to strict standards and guidelines set forth by management.
- Led a team of junior staff members, providing guidance, mentorship, and professional development opportunities.
- Coordinated events and training sessions, resulting in increased employee engagement and knowledgesharing.
- Analyzed complex datasets to identify trends and patterns which informed strategic decisions made by senior leadership.
- Optimized workflow processes to reduce operating costs and improve overall productivity levels.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Contributed to overall company success by consistently meeting or exceeding performance targets.
- Improved team collaboration by initiating weekly meetings and fostering open communication.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Terminal Incharge/Load Controller
AIR INDIA AIR TRANSPORT SERVICES LTD
08.2017 - 01.2022
- As A Terminal Incharge Supervising and managing commercial staff allocations for shift
- Doing Air India and Alliance Air manual and live host system Load Sheet and Trim sheet of ATR Y70/72, A319, A320, A320-neo, A321
- Providing a safety planned aircraft, loaded within trim and structural limitations according to manufactures and airline specifications
- Controlling all flights in a shift as per PRE - FLIGHT and POST-FLIGHT check list
- Greeting passengers with a smile face and assisting them on baggage, screening, removing old tags, assisting senior citizens and those who require special assistance and leading them to respective check-in counter
- Trained & Have good knowledge of SITA System
- Accumulating all the travel documents and checking their validation to travel international destination
- Check- in the passenger, considering baggage allowance and Dangerous Goods Regulations and advising passengers regarding hand baggage policy
- Making sure that privileged club members are given utmost service, laid under company membership policy
- Supervising the Baggage Makeup Area (BMA) so that bags of different destinations are loaded into separate trolleys
- Management of Boarding Gate, making sure that passengers are heard, their demands are met on time
- Also making sure that arrival and departure announcements are made on time and boarding is done according to airline norms
- Ticketing and Reservation in SITA system for AI and Alliance air Passenger and in disturbed flight reissue ans Re-validate ticket
Duty Supervisor/ Customers Service Agent
AIR INDIA AIR TRANSPORT SERVICES LTD
04.2014 - 08.2017
- Leading the allocated staff.
- The safe arrival and on- time departure activities (on-loading, off-loading and ground support) of the aircraft on the ramp
- Overseeing the accurate processing, storage and dispatch of both inbound and outbound Baggage, Cargo, Mail, Courier, etc.
- Liaising with all departments and sections where required
- Ensuring that any loading deviation is authorized by the dispatcher or load controller before release of the aircraft
- Experience in Handling both Narrow Body and Alliance Air ltd. Air crafts.
Customer service Agent
AIR INDIA AIR TRANSPORT SERVICES LTD
02.2013 - 04.2014
- Providing a safety planned aircraft, loaded within trim and structural
- Greeting passengers with a smile face and assisting them on baggage, screening, removing old tags, assisting senior citizens and those who require special assistance and leading them to respective check-in counter
- Trainee & Have good knowledge of SITA System
- Accumulating all the travel documents and checking their validation to travel international destination
- Check- in the passenger, considering baggage allowance and Dangerous Goods Regulations and advising passengers regarding hand baggage policy
- Making sure that privileged club members are given utmost service, laid under company membership policy
- Supervising the Baggage Makeup Area (BMA) so that bags of different destinations are loaded into separate trolleys
- Preparing General Declaration (GD) documents
- Management of Boarding Gate, making sure that passengers are heard, their demands are met on time
- Also making sure that arrival and departure announcements are made on time and boarding is done according to airline norms
- At Transfer Desk, keeping track of baggage of those passengers who have their connecting flight and making sure that their baggage is not left behind
- At Arrival Hall, assisting international passengers to fill arrival declaration (Immigration form) and segregating passengers based on Electronic visa and stamped visa.
Education
Bachelor of Arts - Geography
Shivaji University
Diploma - GOVT Diploma
Sanitary Inspector
Skills
Computer knowledge
undefinedCertification
Certificate of Proficiency Weight and Balance for Air India and Alliance Air flights (ATR Y70/72, A319, A320, A320-neo, A321)
Accomplishments
- Worked as 'Terminal In-charge' for Air India at Hubballi Airport, Hubballi.
Personal Information
- Passport Number: -S8437830
- Father's Name: Krishnath Ransubhe
- Date of Birth: 12/03/84
- Nationality: Indian
- Marital Status: Married
Timeline
STAR ALLIANCE
01-2024
Jr. Officer
AI Airport Service Ltd.
01.2022 - Current
DGR Class 10(Dangerous Goods Restricted)
01-2022
AVSEC (Security Training)
01-2022
Ticketing and Reservation,Check-in, Load and Trim
01-2021
Terminal Incharge/Load Controller
AIR INDIA AIR TRANSPORT SERVICES LTD
08.2017 - 01.2022
Duty Supervisor/ Customers Service Agent
AIR INDIA AIR TRANSPORT SERVICES LTD
04.2014 - 08.2017
Customer service Agent
AIR INDIA AIR TRANSPORT SERVICES LTD
02.2013 - 04.2014
Bachelor of Arts - Geography
Shivaji University
Diploma - GOVT Diploma
Sanitary Inspector
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