RAJESHWARAN K

• Lead a team of 12+ service Engineers across the South Indian region (TamilNadu,Karnataka,Andhra Pradesh,Telangana & Kerala), ensuring timely and quality service delivery .
• Developed and implemented service strategies that increased customer satisfaction scores by 10% over six months.
• Coordinated technical training seminars, enhancing team skills and reducing service errors by 15%.
• Resolved escalated customer issues, improving client retention rates by 15%.
• Conducted regular training sessions, improving team competency and service quality
• Addressed customer complaints promptly, achieving a 90% satisfaction rate.

• Defining best practices for project support and documentation; coordinating with clients, consultants & contractors and maintaining correspondence with them
• Managing, supervising, & coordinating all site activities including planning, scheduling, monitoring & timely execution of erection of Electrical related work at site
• Developing & implementing preventive & breakdown maintenance programs; performed review of work procedure and revamped work processes
• Scheduling availability of equipment for preventive and unplanned maintenance events; ensured timely completion of jobs as per shutdown plan
• Administering work progress of erection as per the set schedule
• Reviewing work progress by arranging weekly/ monthly meetings with contractor and making a plan to achieve overall target schedule
• Providing weekly & monthly project status reports to apprise the management on the progress
• Resolving technical queries and engineering issues with customer

Key Projects Handled

• Erection & commissioning of 16MW/30MT Induction Melting Furnace with 20 MVA Furnace Transformer along with scrap poker 30MT- 3 sets in Suryadev Alloys & power limited, Chennai
• Erection & commissioning of 14MW/30MT Induction Melting Furnace with 8.5MVA*2 Furnace Transformer along with scrap poker 30MT -1no in Prakash ferrous industries, Tirupati
• Erection & commissioning of 14MW/30MT Induction Melting Furnace with 17MVA Furnace Transformer, PDLM(PLC based) -1no in JR metal, Chennai.
• Erection & commissioning of 10MW/22MT Induction Melting Furnace with 12MVA Furnace Transformer-2 set in A one steels, Bellary
• Erection & commissioning of 12MW/25MT Induction Melting Furnace with 15MVA Furnace Transformer-1no in Sumangala steels, Pondicherry.
• Erection & commissioning of 4.5MW/10MT Induction Melting Furnace with 5.5MVA Furnace Transformer-1no in IWW steels, Srilanka.